Customer service requirements include answering customer inquiries and provide solutions to customer complaints. Enter sales orders , invoicing for customers and brokers, managing daily use of e-commerce sites including SPS with EDI’s, Costco web portal, Amazon web portal, and other key customers to pull orders, invoice, deductions, process Certificate of Insurance, process USDA Sanitary Certificates, and track past due invoices. General receptionist responsibilities, including receive and direct all incoming phone calls, greet and assist all visitors, process daily mail, maintain and order company supplies and prepare and coordinate gift baskets for charity donations.

Responsible for the opening and closing of medical office, generating bi-weekly deposits, greeting patients, answering phones, scheduling patient appointments, telephoning clients for reminder appointment, processing new client intakes, collecting and recording patient fees, verifying and documenting insurance benefits, as well as filing documentation into medical treatment records per procedure.

Responsible for the opening and closing of medical office, generating bi-weekly deposits, greeting patients, answering phones, scheduling patient appointments, telephoning clients for reminder appointment, processing new client intakes, collecting and recording patient fees, verifying and documenting insurance benefits, as well as filing documentation into medical treatment records per procedure, and closed out all 2009 and 2010 medical records sent off site for storage.

Helped store achieve the #1 spot in Region for increased sales in 2012, assisted customers in determine their needs for decorating and design choices, followed corporate design plans for specific holiday décor, cashier, processed incoming stock for retail space.

Purchased $3M worth of paper for five paper suppliers, brought inventory levels down to 30 day turnaround, entered purchase orders into data system, run and distribute inventory level reports for 30 printers on a monthly basis, update confidential paper pricing grid, continue to update weekly paper usage for these five printers.

Enter paper usage from over 30 printers, update weekly and monthly excel spreadsheets for entire department, run and distribute various internal reports daily, file.

Developed, published, and distributed entire training marketing information fliers and brochures to more than 480 member companies to promote seminars and management classes. Schedule, publicize, coordinate, set up, registration, and arrange presentations for all public training programs. Arranged for “Disney Keys to Management Excellence” to come to Grand Rapids for the first time, coordinated entire program and promoted sold out program to Grand Rapids Businesses.

Assist Sales Representative with monthly sales forecasting reports, dealer database updates and achievement of $9.8 million annual sales, while maintaining all previous sales support representative duties. Primary account responsibilities include training and demonstration of 3DO hardware and software, creating dealer advertising and promotional packages, and fulfilling various dealer orders for nearly 250 new and existing accounts. Create and distribute monthly newsletter to existing dealer base.

Provide necessary support to Sales Representatives by calling on and servicing over fifty retail accounts, including major electronic and department stores. Responsible for training presentations to account sales personnel with regards to video, audio and other Panasonic products. Assisted with corporate dealer shows and sales promotions/events at the store level.

Facilitated the ordering, shipping and installation of Panasonic products to various MCA/Universal Studios locations. Forecaste4d monthly sales, tracked divisional monthly expenses and developed divisional database. Communicated with factory, both domestic and overseas regarding pricing, specifications and shipping of various project sales.

Managed purchasing, sales forecasting, and inventory levels of Audio/Video Tape for the Western United States. Assisted Project Managers with tracking product location, monitoring and securing product from other regions. Daily contact with Headquarters and Regional Sales Offices.

Responsible for correspondence, copying, filing and travel arrangements for five Product Managers and the Group Marketing Manager. Provided the presentation materials for marketing and sales meetings.