Dianne Speaker Email & Phone Number

Kitchener, Ontario, Canada

• Performed in addition to Store Manager duties.• Took conference call and manager meeting minutes, created brief but concise documents using template, and sent to all stores to review with their staff.• Performed discount reports weekly and sent to each store when policies are not being followed and explained why.• Answered any discount-related questions that stores needed clarification on.• Performed alarm audits monthly and sent to each store.• Reported cases of alarm inconsistencies or urgent issues to HO management.• Tracked and followed up with late/missed responses from individual stores.

Kitchener, Ontario, Canada

• Managed 4 stores during employment at Stag Shop and managed multiple stores simultaneously.• Led my teams to be passionate, customer-focused sales associates.• Developed each associate to be independent and confident in their role.• Advanced each sales associate by determining their strengths and where they needed to improve. Coached and documented all training.• Maximized sales through effective, organized and seasonal displays.• Met and exceeded sales goals set by head office by continuing training with sales associates at staff meetings and shift changes.• Ensured deposits were correct and banking was completed regularly.• Held associates accountable for their actions/performance and issued warnings when necessary.• Available and on-call at all times if an issue arose at the stores.

Waterloo, Ontario, Canada

• Conducted various tests in Inorganics Laboratory and reported results to clients after careful review.• Responsible for the training of new co-op students on my procedures and the computer programs used for daily setup.• Delegated tasks among co-op students running my procedures and helped them to troubleshoot errors made during tests.• Communicated frequently with quality assurance and supervisors to ensure tests were performed to the best of the lab’s abilities.

Waterloo, Ontario, Canada

• Prepared and organized client bottle orders specific to each client’s needs.• Assisted in purchasing supplies for the entire laboratory and maintained stock of regularly purchased items.• Shipped orders and samples to various laboratories throughout North America.

Bachelor Of Business Administration, Accounting, Audit And Information Technology

Ontario College Diploma, Biology Technician/Biotechnology Laboratory Technician, 3.73 Gpa

Graduated with Distinction