Dedicated to assisting non-profits expand resources that benefit communities.

Continued proficiency in aligning compliance and accountability with structures that expand connections and help our communities to thrive.

Blazing a trail of passion and tenured practice in employee development to build e-learning systems for remote work environments. Creating solid structures for course design, development, assessments and deployment of learning management systemsConcurrently able to assist anyone wishing to complete the certification process for women-owned (WBE) and disadvantaged business enterprises (DBE).HR Support for building people processes for hiring and selection and performance management systems.

Connecting new business partners with The Daniels Group - a certified woman owned communications company with a reputation for high quality print, promotional products, call center support and marketing services. Love reaching out to connect The Daniels Group through Supplier Diversity gateways and being able to celebrate the appreciation new clients express for the company's quality and service.

Being in service to the community through the transit system was an incredible opportunity to connect with people who were grateful to have public transportation in a small, rural county. My job was very broad based - from intimate conversations to schedule passenger trips to looking closely at trends to create strategies to help the system grow. Initiated a long list of improvements across the system including: standardized fares and fare collection upon boarding; automated scheduling and passenger records management; documented eligibility processes and related structures; launched advertising for airport services; initiated grants for a new phone system and new vehicles and equipment for a fixed route running between the three towns.

Assistant to the County Manager 2011 -2012Administrative support for the County Manager, Board of Commissioners and Economic & Tourism Development Commission. Reporting and Board minutes. Research of Federal, State and Local statutes for guidance in local matters. Tourism Marketing from 2007 to 2011Development of online content for tourism businesses, attractions and events. Expert listening to provide printed material and guide visitors choices for amenities. Coordinated volunteer schedules. Reporting and website updates.

Support for performance improvement through training, coaching and change management. Developed strategies and plans to help individuals and organizations (e.g. AT&T Broadband, Comcast, Colonial Pipeline, Eagle Market Streets Development Corp., Carolina Foothills Chamber of Commerce) achieve their next level of excellence, including:• HR consulting support for organization re-design • Change management training for supervisors and managers • Strategic planning for small businesses • Performance improvement strategy, plan and implementation for non-profits • Public and private workshops to enhance management skills for entrepreneurs

A very powerful and collaborative experience working with senior leadership to empower a robust safety culture with emphasis on the organization's financial success. Worked closely with HR VP to introduce and guide practices in employee hiring and selection processes and performance management for over 400 field employees and their leaders. Led the development and implementation of the "People Plan" for the transition from manual operation to automation for key employee groups.Managed the company’s Anti-Drug and Alcohol Misuse Prevention plans for compliance with DOT regulations. Partnered with managers on employee development and provided guidance and approval on employment actions. Created energizing, impactful leadership development programs which aligned with career and succession planning.

A career investment of time and energy that was highly productive and incredibly satisfying, resulting in significant contributions to the telecom industry.Developed the first full scale training program for CSRs in the cable industry in Atlanta. Held increasingly collaborative roles as it expanded to over 400 CSRs in a 24-hour operation. Each step of the journey brought personal and professional growth in understanding what inspires people to give their best to an organization. Presented perhaps the first courses on emotional intelligence in the late 1990's and had a ball working with amazing people and leaders. Other high points:• Planning and implementation for a new performance management system for over 55,000 employees at the merger of AT&T Broadband and Comcast. Included the process maps, content, electronic appraisal tools and a web-site for employees and supervisors . • Facilitated annual succession planning process with senior executives.• Implemented programs that improved supervisory skills, including training to address diversity awareness and sexual harassment prevention. • Introduced on-line/computer based training for software skills and other technical training. • Conducted needs assessments and focused available resources on gaps in leadership, customer care and sales training. • Developed an on-boarding program that introduced new hires to the company’s leaders, products and services, mission, vision and expectations. • Introduced competency models, assessment tools and development guides for customer care, technical and leadership.Prior Positions:Training and Development DirectorCustomer Service and Dispatch SupervisorCustomer Service TrainerCustomer Service Representative