Dianne Bell Email & Phone Number

In my role as the Health and Benefits Manager, I provide leadership to the claims, benefits and mailroom teams. I do this as I:♦ Manage workflow for optimum performance.♦ Coach, mentor and develop team members.♦ Advise on complex claims.Driven by a strategic focus, I am committed to elevating customer service outcomes, improving efficiencies and developing high performing teams. Cited by others as having the highest ethical standards, I offer practical solutions that positively impact business. As an organisation that cares about our members, we proactively work to improve the quality of their lives. We achieve this by providing access to high quality health care by delivering competitive products and benefits.Not only do we look after our members, we look after our employees and the community. Some initiatives include the recent Queensland Council of Teachers Excellence in Teaching Awards, the Cancer Council’s Biggest Morning Tea and sponsoring Opera Queensland’s and the Salvation Army Youth Outreach Service’s education programs.What some people have said about TUH include: “I’ve been a member for (nearly) all my life and they have never ever been disappointed.”“I’m amazed at how competitive TUH is and I spruik its values and attributes to all who’ll listen.”“I receive terrific service I’m not just a membership number.”To connect, please send a personalised request.

Fortitude Valley, Brisbane

Responsible for Customer Service Divisions including Contact Centre, Telesales and walk-in Customer Reception/Healthcare Centre teams providing service to members with regard to health insurance and health care services within the Health Care Centre.

Paddington, Brisbane

Retail business to assist charitable organisations and schools with fundraising initiatives by importing and marketing products for promotion.

Milton, Brisbane

Managed Contact Centre providing specialised customer service and healthcare solutions through the outsource provision of product fulfilment, call centre and customer relations solution.

Brisbane

Management of Call Centre and Claims processing teams to exceed KPIs and attain world's best practice. Manager of Core Process Redesign team and performed higher duties when required. Worked with MLC joint venture company in Thailand to establish customer centric operational models. Participant in MLC strategic projects team to provide intermediaries with improved support.