CallSocket (www.callsocket.com) believes customer service is the "New Marketing". Located in the iconic Oakland Tribune Building, we are a next generation provider of multi-channel and multilingual customer engagement services. Creating jobs in America and changing people's lives!Each interaction with customers is an opportunity to build stronger relationships, convert customers into raving fans, and to capture incremental revenue. We deliver this service by building an amazing culture… Show more CallSocket (www.callsocket.com) believes customer service is the "New Marketing". Located in the iconic Oakland Tribune Building, we are a next generation provider of multi-channel and multilingual customer engagement services. Creating jobs in America and changing people's lives!Each interaction with customers is an opportunity to build stronger relationships, convert customers into raving fans, and to capture incremental revenue. We deliver this service by building an amazing culture where people are empathetic, passionate, and solution driven. As the only contact center with an internal creative agency, we help our customers increase revenue and expand market share with Brand Development and Strategy, Website Traffic Growth, and Digital Advertising. We supplement existing sales and marketing programs with outbound sales and integrated online campaigns, and we leverage cutting-edge cloud-based technologies to provide cost-effective, flexible and customized solutions. Show less

Founded in 1973, SOCAP International (www.socap.org) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner… Show more Founded in 1973, SOCAP International (www.socap.org) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe. SOCAP members are the best and brightest thought leaders in the top brands who provide leadership to their Consumer Affairs departments. Whether your organization’s focus is to provide superior customer care, foster greater customer loyalty, glean better customer insights, increase customer acquisitions or run a more effective contact center, SOCAP provides the resources needed to achieve your goalsAs Chapter President, I lead a team of professionals for Chapter Event Planning, Managing and Expanding Membership, and promoting SOCAP International to the region that includes Northern California, Oregon, Washington and Idaho. Recipient of the 2012 CARE Award for exceeding chapter objectives in membership, events, and communications; and 2010 STAR Award for excellence in retention, increased membership base, improving communications, and event planning. Show less