Advise & support clients in multiple areas including all aspects of Business Development, Sales Management, Sales Training, Strategic Planning, Sales Strategy, Building C-Level Relationships, Territory Development, Client Strategy, Customer Support & Retention, Employee Development/Coaching, Business & Administrative Operations, Sales Organization Development. Additional services provided include Vendor Selection/Assessment, Project Management, RFP Management, Marketing support related to new product launch & positioning, industry trends & competitive analysis, investor research and subject matter expertise. Clients include companies in the Language Services, Telecommunications, Call Center, Financial, Healthcare and Government sectors. Provide on-going consulting services for Gerson Lehman Group & Guidepoint Global investment clients interested in learning more about the language services industry, interpretation, trends, pricing strategy, applications, growth, language service vendors, marketing/sales strategy, competition, compliance, initiatives & business development.

Contracted to assist with launch of new product, West Language Services. Developed sales strategy to market Over-the-Phone Interpretation (OPI) services to prospects & existing clients.

Specialized consulting firm focused on assisting clients with business development, market strategy, revenue growth and overall customer satisfaction by providing solutions to eliminate language as a communication barrier. Services included vendor selection & assessment, contract negotiations, RFP development, product positioning, regulatory & compliance requirements, design & implementation of multi-cultural marketing programs, industry trends and demographics

•Managed $115 million (70%) of $160 million in existing revenues generated by Fortune 100 clients.•Recruited to build new acquisition sales channel and drive sales of interpretation & translation services. •Promoted on accelerated track through three roles in seven years to oversee development and implementation of strategic sales plan for Fortune 500 clients.•Conceive and drive entire sales infrastructure: develop methodology, process & guidelines for territory management, account assignments & rules of engagement.•Expanded sales organization from 5 to 40 sales reps over 3 year period.•Consistently exceeded annual sales goals by 10% in increasingly competitive environment.•Increased revenue avg. 12% year over year by using strategic selling approach & developing C-level contacts within existing accounts.•Directed team that streamlined processes to slash DSO from 62 days to less than 40.•Reduced strategic customer loss to less than 2% by improving implementation & contract renewal process. •Improved reporting, forecasting, staffing, and budgeting accuracy, with less than 1% error rate.•Named to corporate Steering Committee to address corporate-wide issues and define company direction. •Trained/managed multiple teams of 6-12 including managers, individual sales & support reps. •Direct and assist with key client presentations and closing sales.•Implemented strategic initiatives in the Healthcare sector designed to ensure compliance with federal laws & regulatory guidelines.•Organized and lead client workshops & training sessions on language solutions & utilization. •Present short and long-term forecasts to senior executives; collaborate with Senior VP on sales plan.•Plan/ manage annual National Sales Conference, multiple customer forums, and user groups.•Aid in design of quality and tracking processes including customer feedback and service metrics. •Winner of Excelsior Club Award, 2006, and Presidents Club Award, 2003, 2004, 2005, 2006.