Dianne Devries-Carlson Email & Phone Number

Portage, Michigan, United States

•Partners with business to determine project scope, requirements and deliverables.•Develops project schedules, assigns tasks, directs and oversees projects for IT by managing the resources to complete the project.•Follows ITPM Project Methodology and project lifestyle phases (discovery, planning, execution, deployment and close) including the activities and deliverables for each phase. •Complies with IT policies, standards and procedures throughout project phases.•Determines specific deliverables required to execute the project based on the criticality and complexity of the solution and verifies the quality of each deliverable. •Validates project specifications, planned effort and budget against results, actual work performed and cost incurred.•Ensures requirements are verifiable and that testing is traceable to the functional requirements.•Perform risk assessment: tracks, monitors and controls identified risks throughout project lifecycle.

Kalamazoo, Michigan Area

Developed and successfully implemented Project Plans for projects under budget. Directed staff for successful fulfillment of customer requests• Managed personnel, maintained service level agreements; implemented new quality control initiatives• Created and implemented tool for reporting departmental metrics for reporting to divisional leads• Trained personnel to ensure all working practices, standard operating procedures, FDA (GLP) requirements were followed• Cross-trained staff for effective backups. Created more supportive team environment. Conducted performance appraisals and coached employees for performance and development• Developed plans for improving production, quality and efficiency by reviewing work flows, procedures, systems and performance• Initiated and facilitated multiple process improvement initiatives throughout department

Kalamazoo, Michigan Area

Consistently and successfully implemented IT and networking projects. Led project team members to execute objectives of project scope and effectively managed conflict resolution.• Maintained project scope budget within limited variance• Ensured that client’s strategic goals/objectives were successfully met• Regularly exceeded customer expectations• Initiated and facilitated multiple process improvement initiatives throughout department• Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.

Kalamazoo, Michigan Area

Created project specifications; designed, implemented, tested, and supported new media applications and marketing projects to include interactive website marketing initiatives• Planned & coordinated full scope of marketing strategies and tactics for pharmaceutical clients• Developed and implemented project plans• Prepared benchmarking, competitive gap analysis and search engine analysis• Submitted proposals and estimated budget to client for approval and performed continuous budgetary monitoring• Researched, developed and wrote content for client web site

Kalamazoo, Michigan Area

Managed Scholarship Program for College•Liaised with Grants Director in implementing processes for issuing Grants•Supervised, hired and trained Advancement office personnel•Provided work direction and leadership for office personnel; performed performance evaluations •Implemented process improvement throughout the College•Served as liaison to the campaign executive committee and for campus-wide departments•Prepared and monitored departmental budgets and rectify expense reports

Kalamazoo, Michigan Area

Held multiple positions, each with increasing responsibilities over the years. Most recent responsibility was on special assignment with a small team of 13 on the U.S Pharmaceutical Operations Design Team. Developed and implemented a total redesign of all of the operational processes throughout the entire company. • Conducted environmental analysis, gap analysis, and current state analysis of The Upjohn Company• Assessed quality improvement conditions and made recommendations for enhancements• Identified work environment and work culture and aligned appropriately with company objectives• Conducted Focus Groups, Search Conferences, high level internal and external executive interviews• Identified several "core" work processes and variances at corporate level• "Mapped" the ideal future corporate work state environment for submission to executive committee• Provided executive support for Vice President of U.S. Sales