Dianne Hope Email & Phone Number

Australia

Melbourne, Victoria, Australia

As the Principal Consultant, I work closely with a diverse range of clients to develop and deliver effective, engaging and interactive digital learning experiences across a wide range of training initiatives, including induction, compliance, system, soft skills, product, policy and procedure and technical - from content analysis and conversion, to custom template design and course development.

Clayton

Working collaboratively with subject matter experts and in consultation with business process owners, identified instructional needs, evaluated existing reference material and coordinated the design and development of instructional course materials for extensive ERP system, including addressing aspects of accessibility and integration with existing enterprise systems. Developed, documented and communicated training strategy and facilitated online collaborative learning.

Clayton

Scoped, planned and managed the development and delivery of training activities to support team initiatives, projects and policy implementation. Designed and developed instructional materials and innovative and engaging learner experiences integrating sound pedagogical and instructional design practices and aligning training objectives and content with business goals.

Box Hill

Designed, developed, implemented and facilitated information and knowledge systems induction training program based on system configuration and business requirements, including analysis of technical, environmental and logistical requirements.Designed, developed and conducted one-on-one, small group hands-on, workshop and presentation style technical and skills training firm-wide as required, covering all information and knowledge systems.Scoped, planned, managed and conducted firm-wide training for system upgrade rollouts and policy implementations, including preparation of training outlines and end-user reference and training materials.Developed and maintained training documentation on all information and knowledge systems, incorporating online access to FAQS, user handouts and quick reference guides.Developed training evaluation strategy to monitor training program effectiveness, including firm wide communication of evaluation results and training strategy and annual report to management.Worked closely with knowledge management focus group representatives, principals, work group leaders, practice groups and users firm wide to identify, capture and store knowledge in appropriate repositories, including guidance and training as required.Developed and maintained relationships with a wide range of stakeholders, including internal and external clients and online resource providers.