Dianne Joy Mercado Email & Phone Number

Singapore

Singapore

Singapore

- Provided Level 1 and 2 support to project implementations and manages incident/ change requests for school applications and software systems.- Oversaw and managed school applications, and ensures efficient day-to-day operations (BAU).- Collaborated with Regional Technology teams and third-party vendors to resolve issues and requests using established Incident, Change, Configuration, and Problem Management processes, and perform support and testing of integration between systems.- Developed PowerQueries to be able to extract data from the school system.- Assisted in the scheduling, implementation, and controlling of upgrades and fixes in adherence to agreed standards.- Managed user profiles, roles, permission sets, and workflow rules.- Monitored application performance to prevent unplanned outages and downtime.- Collaborated with the IT Director and Applications Manager to ensure systems processes and procedures complied with Data Protection legislation.

Singapore

- Developed, enhanced, and maintained HRMS client applications, web services, and web pages which includes coding and prototyping design that processes, analyzes and renders data visually with the use of front-end technologies.- Translated business requirements into system applications.- Handled user-access management, and resolves user-access related issues.- Created program documentations and user test cases.- Created shell scripts to automate procedures.- Implemented Whole-of-Government Application Analytics (WOGAA) to web applications, as part of uplifting the standards of Government websites. This analytics platform quickly identifies gaps in digital services based on data, and helps to address the issues effectively and efficiently.

Quezon City, National Capital Region, Philippines

- Developed and enhanced client/ web project applications with the use of Lotus Notes/Domino technology.- Handled user management and resolved user-access related issues.- Created program documentations, and test cases.- Ensured quality with unit testing in project applications, and performed DB2 querying.

Quezon City, National Capital Region, Philippines

- Conducted requirement analysis and prepared specific proposals for the clients.Worked closely with various end users to ensure technical compatibility and user satisfaction.- Managed the web content of IBM Global Procurement, Procurement Internet Portal, Buy on Demand, Contract Sourcing Application and Web Help Kit websites.- Liaised with moderators across the globe and handled user-access management for different Lotus Notes applications.- Approved content modifications by the IBM moderators, and deployed the changes to production. Modified content of web pages as also requested by moderators.

Quezon City, National Capital Region, Philippines

- Developed different applications which were used in different sectors within IBM as part of my initiative for the organization, and process improvement.- Worked closely with the stakeholders to identify the end-to-end process, and how we’ll be of help to them by automating these processes. These initiatives help reduce the work around time, cost involved and increase customer satisfaction.

Ibm Ayala Technohub, Quezon City

The team created a SAP-ABAP Performance Tracker Tool for the upcoming Team Blue Ace/graduate hires. It is a tool which can compute and track the performance (grades, quizzes, attendance) of the specific student. It also shows the performance of the students through graphs.

Quezon City, National Capital Region, Philippines

Provided on-going technical assistance, handled and resolved incident tickets on a priority basis.