Dianne Rischke Email & Phone Number

New York, New York, Us

Provides data governance, oversight, and operational risk management across Citi’s Global Wealth Management business.

Riverwoods, Il, Us

Selected by President of Consumer Banking as Risk Officer managing operational and compliance risk for all banking products: Deposits, Personal Loans, Student Loans, and Home Equity Loans. Direct a team of 250 and a budget of $22 million serving as the businesses’ voice of risk to the CEO and President governing the bank’s risk profile. * Ensure adherence to corporate policies, standards and requirements by guiding leadership on operational risk and regulatory compliance and by advising on risk and control environments. Improved self-identification audit rates to over 65%.* Streamlined early risk identification by transitioning from a manual, sample-based testing methodology to full population testing approach. To date, enhancements cover TILA, FCRA, collections, payment programs, interest calculations and fees. Manage team that conduct 150,000+ process and call reviews annually while migrating to updated testing methodology.* Established foundation for a new initiative risk assessment to identify risks and design controls in an agile vs. waterfall environment.* Manage supervisory activity including all matters, inquiries and exams with key regulators: CFPB, FDIC and FRB. Built strong, transparent relationships with regulatory leaders. Closed multiple regulatory matters.* Launched robust exam preparation program including control reviews, regulatory requirement analysis and procedure and training assessments. Earned satisfactory reviews from regulators as a result.* Championed proof of concept (POC) control assessment methodology to evaluate regulatory requirement adherence. Utilized POC to develop firm-wide reviews aimed at improving process design effectiveness, reducing customer harm events and decreasing regulatory matters.* Transformed risk management reporting through defining early risk indicators and transitioning to metric based reporting.* Represent Consumer Banking at Tone at the Top employee town hall events.

Riverwoods, Il, Us

Led a team of six risk professionals partnering with business units to assess, aggregate and mitigate top-line and emerging risks resulting in the development of strategic priorities in support of business growth and change objectives.* Averted regulatory action by conducting a two-year transaction customer lookback and completing customer restitution related to critical regulatory requirements. * Secured uninterrupted flow of $30 billion in bank deposits by raising the need for action based on key risk indicator analysis on funds availability timing. * Increased early issue identification to 50% in preparation for audit reviews, reduced issue remediation time and progressed the maturity of compliance review preparation.* Assessed robustness of third-party monitoring, improvement efforts and gap-controlling action plans by developing a diagnostic tool. Presented findings to senior bank leadership team.

Chicago, Illinois, Us

Directed the efforts of over 100 employees in overseeing internal call center team, quality and financial performance management group and facilities administration organization.* Seamlessly integrated over 100 employees and multiple processes following the merger of Harris Bank and M&I Bank. Pinpointed and implemented best practices, mitigated integration risks and communicated constantly to affected employees while consistently meeting service levels.* Successfully led the consolidation of three processing centers into one without service interruption. Relocated systems and processes and over 500 employees while optimizing space flow to maximize output and efficiency.* Actively managed vendor performance for contracts valued at $50 million. Governance included contract monitoring, scorecard management and change management oversight. * Created an integrated business strategy through identifying and translating trends and defining client requirements. Led a business-wide effort to ensure inclusivity in building the strategy.

Chicago, Illinois, Us

Ensured complete compliance with OCC guidance on new products and services by partnering closely with Chief Compliance Officer in developing compliant standards and processes.* Achieved compliance targets as committed by educating business leaders on new regulatory requirements and by leading corporate committees to attain compliance goals.* Impacted strategic decision making and mitigated emerging risks across all business lines through developing the first operational quarterly reporting platform shared with CEO.

Chicago, Illinois, Us

Analyzed strategies, financial and cost management and quality performance for a 900 employee, $65 million operations division.* Ensured beneficial outcomes for BMO, vendors and employees by leading a team of ten multi-discipline employees in building a comprehensive strategic operational program.

Chicago, Illinois, Us

Directed a procurement team of 13 overseeing research, analysis, evaluation, risk assessment and implementation achieving $4.4 million in annual savings through negotiations with suppliers.* Improved cost and service quality performance by defining and instituting business performance management discipline for a $50 million operations department.

Master Of Business Administration (Mba), Business Strategy, Finance, Organizational Design

Bachelor Of Science (B.S.), Finance