Dianne Rose Cabrera Email & Phone Number

Philippines

Philippines

BigFix Patch Management - Servers and Workstations

Makati, National Capital Region, Philippines

* First Line Manager of a team of highly-skilled Systems Analysts with HCL BigFix and/or Systems Administration experience.

Ncr - National Capital Region, Philippines

➢ Served as the liaison between the Functional First Line Managers in the US and the team of up to 19 headcount in the Philippines: 17 Level 2 Support Engineers (Asset Management: Maximo, TRIRIGA, IBM Control Desk; Endpoint Management: IBM Bigfix) and 2 Tools Developers.
➢ Conducted regular 1x1 sessions with the members of the team.
➢ Ensured that ticket escalations of the Level 2 Support teams were given prompt attention by the Functional Managers. Contacted the Clients and/or IBM Point of Escalation as needed. Monitored the productivity, processes, and projects of the Tools Development team.
➢ Monitored the Attendance, Schedule, Metrics (Customer Satisfaction, Time Recording, etc.), and Finances (Employee Connection Fund, Manager Discretionary Fund, Team Expenses on International Direct Dial calls, purchase of Assets, etc.) of the team.
➢ Attended regular staff meetings held by the Business Unit Executives. Attended regular synch-up meetings with the Functional Managers in the US. Held regular staff meetings with the local team.
➢ Served as the Hiring Manager during team expansions, i.e. conducted interview of external and internal candidates, gave final decision in the hiring of candidates and their base salary.
➢ Conducted regular (semi-annual for PBC; quarterly for Checkpoint) performance review with the employees. Contributed to the Performance Rating for the members of the team.
➢ Recommended and implemented promotion, merit increase, bonuses, and career moves.
➢ Implemented processes and disciplinary action to ensure adherence and compliance of the team to the company’s Business Conduct Guidelines and Security policies.

Ncr - National Capital Region, Philippines

➢ Integrated Network Elements to the existing IBM Tivoli NetCool OMNIbus system through the custom development of Probes.
➢ Created IBM Tivoli NetCool WebTOP and WebGUI pages in the IBM Tivoli Integrated Portal (TIP).
➢ Created Test Plans, Test Scenarios, and Test Conditions and Executed Test Scripts for the Assembly, End-to-End, and Regression Testing of the TELUS-Customized Integration of IBM Tivoli NetCool OMNIbus, Impact, WebTOP/WebGUI, ITNM, and ITNCM.
➢ Created the Design Document, Implementation Plan, and Test Closure Memo for the NetCool Integration Custom Development and Testing.
➢ Created the NetCool’s monthly metrics and has been appointed the role of NetCool Environment Manager.
➢ Conducted Driver Verification and Command Sets Testing using SoapUI for the IBM Tivoli NetCool Configuration Manager (ITNCM) implementation.
➢ Logged and updated PMRs for the defects observed during the ITNCM Testing of Network Elements

Ncr - National Capital Region, Philippines

PROJECT: Telecommunications Company in the USA
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Associate Manager / Application Support

Responsibilities:
➢ Created, updated, and monitored the status reports, training plans, and Knowledge Transition plans.
➢ Provided mentoring, performance feedback and rating, and recommended promotion.
➢ Assisted in the VISA processing of team members for client-onsite assignment.
➢ Monitored and implemented the Code of Ethics and Discipline Policy.

Ncr - National Capital Region, Philippines

PROJECT: Telecommunications Company in the USA
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Middleware Tier 2 Production Support - Acting Team Lead (May 2006 - August 2007)

Responsibilities:
➢ Created weekly/adhoc reports, updated Knowledge Transition Plans, and created knowledge base documents.
➢ Provided Administrative and process-related oversight for the Offshore teams.
➢ Created implementation plans and performed the Installation, Configuration, Administration, Monitoring, Troubleshooting, and 24/7 On-Call Tier 2 Support for some Middleware 3rd Party & Client-Proprietary Software, i.e. Telcordia TOPCOM, IONA/Progress ORBIX.

Region Iva - Calabarzon, Philippines

Quality Assurance - Raw Materials Specialist

Responsibilities:
➢ Conducted physical and chemical tests on the raw materials (e.g. sugar, corn syrup, gaseous Carbon Dioxide, caps & crowns, caustic soda) delivered to ensure compliance to the company’s acceptable ISO Quality Assurance standards.
➢ Collected samples for the tests, labeled with the applicable certification status tags (i.e. Passed, Reject, Hold) resulting from the tests, and filed for the annual audit the duly-labeled Certificate of Analysis for each batch of delivered raw materials.
➢ Participated in the following additional QA tasks:
* Monitored daily the Dissolved Oxygen content of treated water for the beverage
* Tested the smell, taste, and Carbon Dioxide content of finished carbonated products
* Inspected the bottling plant for the Current Good Manufacturing Practice (cGMP)

Bachelor Of Science (B.S.), Chemical Engineering

- Procter and Gamble Excellence Award Nominee, 2002 - Australian Chemistry Quiz Contestant, 2000 - Dean's Lister

Education record

Education record