Dianne S. Email & Phone Number

Toronto, Ontario, Canada

Member, Finance and Administration Committee

Member, Governance Committee

Paris, France

Toronto

Lead the global team that is responsible for all aspects of internal and external communications in support of brand enhancement, reputation management, and employee engagement. This includes media relations, public relations, employee communications, issues management, M&A communications and enterprise social media. Responsibilities include providing oversight of both internal and external communications for all lines of business, the Chair of the Board, the CEO and the senior Group Executive leadership team responsible for setting the strategic direction of the bank which employs over 79,000 employees and operates in 50 countries.

Toronto

Assumed the newly created position, integrating business strategies between the branch, phone, ATM and on-line / mobile channels to drive seamless customer interactions and deliver award-winning customer service.

Toronto

Led an award-winning team responsible for all communications, public affairs, charitable giving and translation functions on a global basis for all lines of business (Wealth and Asset Management, Personal and Business Banking, Wholesale Banking and Investment Banking, Insurance and Corporate functions). Provided strategic counsel to the Chairman of the Board, the CEO and his Senior Executive team on public affairs, issues management, employee and media relations issues impacting various stakeholders, including approximately 18 million customers and 85,000 employees globally.

Toronto

Held accountability for media and public relations, issues management, crisis readiness and employee communications for Wealth Management, Insurance and Business Banking, also serving as liaison with TD’s U.S. and international businesses.

Toronto

Official corporate spokesperson, in both English and French, for enterprise-wide issues including human resources, corporate lending, disclosure-related issues and the CEO transition.

Toronto

Managed media / public relations and issues management for a variety of high profile topics, in both official languages, including pricing, environmental initiatives and product, refinery and service station safety. Developed and implemented numerous public relations campaigns in support of national marketing initiatives such as Imperial's first-ever loyalty points program. Responsible for government relations for the provinces of Ontario, Manitoba and Saskatchewan.

Ottawa

Member of the senior executive team, responsible for both external and internal communications. Provided strategic counsel on issues and reputation management matters to the Speaker of the Senate, the Clerk of the Senate, the executive team and Senators.

Ottawa, Canada

Provided strategic communications advice to the Clerk of the House and the senior management team.

Ottawa

Provided strategic communications counsel to the Speaker as the administrative head of the House of Commons, a representative of the institution of parliament, and an elected official.

Ottawa

Managed the media analysis, issues forecasting and internal communications functions. Provided strategic advice to senior managers on internal communications issues.