Dianne Scott Email & Phone Number

North Bend, Wa, Us

Renton, Washington, United States

Renton, Washington, United States

Kirkland, Washington, United States

Kirkland, Washington, United States

• Review/track forms and paperwork submitted by students and file appropriately• Use Adobe Acrobat for converting files to PDF format and organizing files• Create and transfer student files• Prepare files for processing by Financial Aid Specialists• Interact with students via telephone to answer and research various inquiries• Maintain organization of both physical and digital filing• Convert physical files to digital copies as needed• Meet with administrators for project assignments and process updates

Bellevue, Washington

• Maintained team website and social media sites• Met with clients as needed• Reviewed paperwork for loan files to ensure accuracy• Prepared loans files for processing and underwriting• Sent out marketing materials as requested by team• Managed loan pipeline, sometimes reaching over 25 loans at a time• Reviewed loan files daily to ensure timely processing, addressed and resolved any issues• Worked with various title/escrow companies, became familiar with their processes to ensure every loan closed on time or early if possible• Implemented weekly updates for clients on all loan files• Created and implemented processes for organization and efficiency• Met with loan originators weekly to discuss loan files, ideas for team improvement and marketing strategies• Attended annual educational courses to maintain NMLS license as required by state law

Bellevue, Wa

• Sorted and submitted loan files to processing for all loan officers• Maintained phone system outgoing messages and selection prompts• Greeted clients and business partners• Ordered supplies for the office

Duvall Wa

• Processed customer transactions accurately and efficiently• Created a connection and developed rapport with customers to provide outstanding, personalized service• Assisted customers with inquiries and/or problem resolution and escalated to teammates as appropriate• Identified customer financial needs and referred products for their benefit• Educated customers on self service options to save them time with simple transactions• Audited bank documents daily to ensure accuracy and filed accordingly• Maintained ATMs including deposit pulls, replenishment of cash and monthly balancing/auditing• Managed the vault and ensured the banking center always had the correct amount of currency needed to run efficiently

Redmond, Wa

• Established various types of consumer and small business accounts for both new and existing clients• Listened carefully and connected with customers to understand their top financial priorities; discussedproducts and services that would benefit their needs• Partnered with associates in other lines of business such as mortgage and investments to ensuresuccess of the financial center and maximize client benefit• Routinely reviewed accounts for existing clients to improve overall financial experience and deepencustomer relationships• Worked closely with tellers and managers to achieve success in all areas of the financial center including sales goals, audits/compliance and overall customer satisfaction• Conducted daily team huddles for recognition, areas of improvement and banking center goals while management was away

Sammamish, Wa

• Served as Acting Assistant Manager while current AM was on leave• Recognized by management for quickly learning newly integrated teller system and asked to train employees at other locations to help improve customer wait time scores and overall customer satisfaction• Trained, managed and coached tellers on job performance, customer delight, compliance and referrals• Worked directly with customers to resolve complex service issues while uncovering additional financialneeds• Developed and maintained partnerships with teammates & specialists to maximize success and deliver the best products to grow customer relationships• Managed lobby traffic flow and directed customers to associates who could assist them

Sammamish, Wa

• Processed customer transactions with accuracy and efficiency• Identified banking needs of customers and referred beneficial products & services• Consistently delivered top notch customer service• Learned banking systems quickly and received recognition from management for fast learning

Bachelor Of Applied Science - Basc, Information Technology, 3.85

Activities and Societies: Dean's List, President's list

Associate'S Degree, Computing And Software Development, 3.7

Activities and Societies: Dean’s List, Graduated Cum Laude, Member of Phi Theta Kappa Honor Society