Service Delivery Manager
Eds
Effectively Managing a geographically dispersed team respnosble for the support of a large automotive client's technical infrastructure.Daily Operations Management - Ensuring Data Integrity, Infrastructure Stability and Service Level Compliance as well as Improving Organizational Efficiency Desktop Support – Incident Management, Hardware/Software Support Server Support (Intel, Unix and Linux) - Capacity Management, Availability Management, Systems Management, Incident Management Messaging Support – Lotus Notes and Exchange Application Support Business Continuity Services – Plan Development, Availability Management Computer Room Operations – Facilities Monitoring/Management, Backup /Restore Services Network Support - Primarily Cisco Equipment and ToolsPeople Management - Developing/Communicating Vision, Setting Goals, Measuring Performance, Facilitating Teamwork, Mentoring/Coaching, Compensation Management, Staffing Financial Performance - Setting Budgets, Tracking PerformanceService Level Management - Client Relationship/Negotiations, Establishing Service Levels, Defining/Analyzing Metrics, Process AdjustmentProcess Management - Implementation and Support of Global ITIL Change Management and Problem Management Processes, Continuous ImprovementSales Support - Proposal Development, Due Diligence Studies