Lead Qualification: Contacted prospective clients via phone, email, or other communication channels to identify their needs and determine their suitability for franchising opportunities.Scheduling Appointments: Coordinated and scheduled meetings between potential clients and sales representatives, ensuring alignment with their availability and business requirements.Client Engagement: Built rapport with leads through effective communication, answering initial questions, and providing information about franchise offerings.Follow-Up: Conducted timely follow-ups with potential clients to nurture interest and maintain a positive relationship.Collaboration: Worked closely with the sales and marketing teams to strategize lead generation efforts and refine outreach techniques.Performance Tracking: Monitored appointment-setting metrics and consistently met or exceeded targets for calls, follow-ups, and conversions.

Team Leadership: Supervised and motivated café staff to deliver exceptional customer service and maintain high operational standards.Staff Management: Recruited, trained, scheduled, and evaluated employees, fostering a positive and efficient work environment.Inventory Control: Monitored stock levels, placed orders for supplies, and managed vendor relationships to ensure consistent availability of products.Financial Oversight: Managed daily cash flow, prepared financial reports, and worked towards achieving sales targets and profitability goals.Customer Service Excellence: Resolved customer concerns promptly and professionally, ensuring satisfaction and repeat business.Operations Management: Oversaw daily operations, including opening and closing procedures, equipment maintenance, and compliance with health and safety standards.

Office Administration: Managed daily administrative operations, including handling correspondence, and maintaining records to ensure smooth office workflows.Data Management: Accurately prepared and maintained spreadsheets, databases, and reports, ensuring timely updates of critical business information.Customer Service: Acted as the first point of contact for clients, addressing inquiries professionally and ensuring excellent service.Document Preparation: Drafted, reviewed, and distributed invoices, and other essential documents.Logistics Coordination: Supported the logistics team by updating delivery schedules, and coordinating with drivers to ensure timely deliveries.Inventory Control: Assisted in managing office supplies and equipment, placing orders as necessary to prevent disruptions.Compliance Support: Maintained records related to trucking regulations and assisted in ensuring the company adhered to industry standards.

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Document Management: Prepared, organized, and maintained official records, reports, and correspondence to support audit activities and ensure compliance with government standards.Data Entry and Reporting: Accurately inputted financial and administrative data into systems, generated reports, and assisted in analyzing findings for audit purposes.Office Support: Provided clerical assistance, including scheduling meetings, handling incoming communications, and coordinating office supplies.Compliance Assistance: Supported audit teams by compiling and verifying financial documents, ensuring adherence to policies and regulations.Client Interaction: Acted as a liaison between auditors and other government departments, addressing inquiries and facilitating the smooth flow of information.Team Collaboration: Assisted audit officers in planning and organizing activities, contributing to efficient operations and timely project completion.