Product Manager
Current
Apr 2023 - Present
AeroLeads people directory · profile
Dianne Pham Email & Phone Number
Product Manager at Guild Education
at
Guild Education
1 work email found
@guildeducation.com
1 phone found area 408
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Product Manager at Guild Education
Location
Denver, Colorado, United States
Who is Dianne Pham? Overview
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Quick answer
Dianne Pham is listed as Product Manager at Guild Education at Guild Education, based in Denver, Colorado, United States. AeroLeads shows a work email signal at guildeducation.com, phone signal with area code 408, and a matched LinkedIn profile for Dianne Pham.
Dianne Pham previously worked as Product Manager at Guild Education and Product Operations Manager at Guild Education. Dianne Pham holds Master Of Science - Ms, Data Science from Northwestern University.
Company email context
Email format at Guild Education
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{first}.{last}@guildeducation.com
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AeroLeads found 1 current-domain work email signal for Dianne Pham. Compare company email patterns before reaching out.
Profile bio
About Dianne Pham
Operations associate in tech with team management and product support experience. Currently pursuing a Master's degree in Data Science from Northwestern University to leverage machine learning and artificial intelligence in the information technology and services field.
Listed skills include Powerpoint, R, Public Speaking, Data Science, and 16 others.
Current workplace
Dianne Pham's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Dianne Pham work experience
A career timeline built from the work history available for this profile.
Product Operations Manager
Apr 2022 - Apr 2023
Senior Product Operations And Support Associate
Oct 2020 - May 2022
Operations Manager
- Manage a team of 33 technical escalation specialists on the Google My Business product- Support team leads that manage special projects such as knowledge base management, bug filing, and quality assurance- Maintain client relationships and help with prioritization of program initiatives, global support diversification, and deep dive analysis projects- Collaborated with cross-functional stakeholders to create incubation process utilized by internal and client teams to reduce costs and ensure consistent quality across global support- Created new training role reducing ramp up costs by 25%
Sep 2018 - Oct 2020
Google My Business L3 Team Lead
- Led team of 25 Tier 3 technical support specialists for Google’s My Business product- Documented, analyzed, and reported on team metrics highlighting accomplishments and identifying pain points in order to actuate improvement- Maintained and implemented on-site and virtual training programs to onboard new hires as well as global Tier 1 and Tier 2 teams - Conducted knowledge shares meetings with global Tier 2 teams to provide policy clarifications as well as product and workflow updates, improving the quality of consults to the Tier 3 team to allow for better allocation of time to highly technical issues- Led initiative to transition workflows offshore, resulting in a 45% decrease in regular volume and enabling the prioritization of high touch escalations - Spearheaded initiative to update 58 articles within an internal Knowledge Base used by global teams to streamline processes and reduce the number of unnecessary consults - Created quality assurance framework for technical bugs filed by L3 team leading a 20% increase in bug quality and better relationships with engineering teams at Google
Sep 2016 - Sep 2018
Account Coordinator
- Piloted new partnership program with large merchant chains in retail, travel, and restaurant industries and Google My Business- Coordinated efforts to connect partners with Google Product Managers for feedback on existing and upcoming features on Google My Business- Oversaw projects to optimize partners’ presence on Google Maps resulting in 40% reduction of inaccurate partner data on Google Maps
Feb 2017 - May 2018
Tier 3 Technical Support Specialist
- Supported Google My Business merchants by identifying and troubleshooting technical issues pertaining to Google My Business and Google Maps- Filed bugs to engineering and specialist teams in order to provide resolution and maintain product excellence for merchants and external users- Created and executed projects to maintain updated and relevant data on Google Maps - Perform quality assurance to ensure team compliance with deliverables and to identify areas of improvement for individual agents
Jun 2015 - Nov 2016
Grc Program Analyst
Global Compliance Analyst9/2016-11/2017In this role, I partnered with the Accounts Payable, Internal Audit, and Legal teams to build a user manual for new auditing software designed to improve the efficiency and accuracy of interdepartmental audits. I also created and managed online content for the Global Risk Compliance Team on Equinix’s website, the Hub, and maintained vendor contracts by digitizing the team's existing vendor management system.Business Assurance Intern6/2015-9/2015As an intern with Equinix's business assurance team, I assisted with global internal audits within the global colocation company. I also performed industry benchmarking in order to create a database with information on the capital expenditure of Equinix’s top 8 competitors.
Jun 2015 - Jul 2016
Congressional Intern
Office Of Congresswoman Judy Chu
Sep 2014 - Dec 2014
2 education records
Dianne Pham education
Master Of Science - Ms, Data Science
Northwestern University
Bachelor'S Degree In Business Economics, Business Economics With A Minor In Global Studies
Ucla
FAQ
Frequently asked questions about Dianne Pham
Quick answers generated from the profile data available on this page.
What company does Dianne Pham work for?
Dianne Pham works for Guild Education.
What is Dianne Pham's role at Guild Education?
Dianne Pham is listed as Product Manager at Guild Education at Guild Education.
What is Dianne Pham's email address?
AeroLeads has found 1 work email signal at @guildeducation.com for Dianne Pham at Guild Education.
What is Dianne Pham's phone number?
AeroLeads has found 1 phone signal(s) with area code 408 for Dianne Pham at Guild Education.
Where is Dianne Pham based?
Dianne Pham is based in Denver, Colorado, United States while working with Guild Education.
What companies has Dianne Pham worked for?
Dianne Pham has worked for Guild Education, Cognizant, Equinix, and Office Of Congresswoman Judy Chu.
How can I contact Dianne Pham?
You can use AeroLeads to view verified contact signals for Dianne Pham at Guild Education, including work email, phone, and LinkedIn data when available.
What schools did Dianne Pham attend?
Dianne Pham holds Master Of Science - Ms, Data Science from Northwestern University.
What skills is Dianne Pham known for?
Dianne Pham is listed with skills including Powerpoint, R, Public Speaking, Data Science, Economics, Microsoft Powerpoint, Troubleshooting, and Team Management.
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