Claims Manager
Fresno, California Area
Administered company Human Resources policies.Guided and investigate industrial and employee relations including sexual harassment, non-discrimination, ethical awareness, labor relations, workplace violence and crisis management.Recruited, interviewed and hired for staff employees for an office of over 60 people.Directed compliance, practice and procedures, related to state laws.Created an environment of motivated, engaged employees who create highly satisfied customers.Oversaw multiple work assignments with limited guidance.Provided training and development to employees through effective use of performance management to foster success and productive employee performance.Set and communicated goals, objectives and standards for these employees.Effectively coached and provided development and career guidance for 12 direct reports.Provided written feedback and training directly to employees.Led California Injury and Illness Prevention Program comply with Occupational Safety and Health Administration requirements.