Controlling and Influencing the audience's perception of the brand through responding to customer feedback

front office manager is the senior person in an office environment and accountable for maintaining a professional work environment, staff supervision and administrative support. They shoulder a variety of responsibilities, often at the discretion of the company owner. These tasks can vary from managing accounting functions to allocating work assignments to approving the purchasing of office supplies. The job specifics of a front office manager largely depend on the company's needs.Front office managers use a number of skills to successfully perform their duties. Two of these skills are a thorough knowledge of the company and an understanding of its products. Another crucial skill is an awareness of the roles of other office employees. This knowledge of the products, company structure and employee duties allows the office manager to effectively assign job responsibilities and allocate company resources while maintaining an efficient working environment.Companies often expect front office managers to oversee a variety of projects. To meet each project's deadline, the manager may need to overcome delays and hurdles. These projects may also require the manager to document each project's progress. To accomplish these goals, a front office manager needs exceptional oral and written communication skills. Multitasking abilities are also helpful.Other important functions of a front office manager include: - Supervisor support - Office harmony - Crisis handling - Office morale - Troubleshooting Customer service

A Guest Service Leader usually performs many of the following tasks:• Ensuring employees are offering exceptional customer service • Making sure customers are happy with the service and products • Delegating duties • Assisting store managers • Helping to implement store policies • Routing sales productivity reports to staff • Motivating employees • Handling cash and end of day checking • Managing store cleanliness and organization • Dealing with customer complaints and issues

Guest Experience Manager Job Desk :Ensure and provide flawless, upscale, professional and high class guest service experiencesAnalyse customer feedback and provide strategic direction to continuously improve overall ratingRespond to guests needs and anticipate their unstated onesExpect and react promptly to guests’ requirements and inquiresActively listen and resolve guests’ complaintsOversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)Coordinate and manage communication between guests and staff and follow up to ensure complete service recoveryPromote all amenities, conveniences and programs offeredDirect, coach and manage guest relations team to ensure all standards and operating procedures are adhered toAppraise team’s performance and produce reportsExamine activities logbook, assign tasks appropriately and implement control schedule daily

Key Responsibilities* Plan and coordinate the provision of friendly, efficient services to guests* Schedule activities for guests* Plan and coordinate all promotional activities targeting clients* Trace relevant statistics about clientele* Coordinate and supervise all activities for guests* Assist with check-ins / check-outs of clients* Greet Guests upon arrival* Assist guests with airline bookings and reconfirmation's* Assist all departments in being receptive to the needs of guests* Assist staff with language and culture* Attend recreation activities when necessary* Plan and conduct group and function rundown meetings* Assist in any other duties when required by the Front Office Manager* Assist with translations (information: guest directory; menus etc.) as required* Provide feedback from Guests to Front Office Manager for action

Butler job duties include the following:§ Receiving guests.§ Maintaining the operations of the household and/or running personal household tasks for clients or the employer.§ Supervision of service vendors.§ Arranging travel plans for the employer as well as the household guests.§ Maintaining household security.§ Assisting in cooking as well as serving meals and drinks to guests.§ Arranging the table for serving meals.§ Drawing household budgets.§ Keeping wine cellars and having knowledge regarding fine wines.§ Offering general valet services.§ Managing various supplies in secondary dwellings.§ Hiring and supervising junior staff.§ Setting maintenance programs for miscellaneous equipment within a hotel or resort such as planes, boats and stables.§ Managing housekeeping duties.

Butler job duties include the following:§ Receiving guests.§ Maintaining the operations of the household and/or running personal household tasks for clients or the employer.§ Supervision of service vendors.§ Arranging travel plans for the employer as well as the household guests.§ Maintaining household security.§ Assisting in cooking as well as serving meals and drinks to guests.§ Arranging the table for serving meals.§ Drawing household budgets.§ Keeping wine cellars and having knowledge regarding fine wines.§ Offering general valet services.§ Managing various supplies in secondary dwellings.§ Hiring and supervising junior staff.§ Setting maintenance programs for miscellaneous equipment within a hotel or resort such as planes, boats and stables.§ Managing housekeeping duties.

DUTIES AND RESPONSIBILITIES:Register guests and assigns rooms. Accommodates special requests whenever possible.Assists in preregistration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations, types of rooms available, and room rates.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.File room keys ( only for manual room key hotels)Knows how to use front office equipment.Process guest check-outs.Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,Follows procedures for issuing and closing safe deposit boxes used by guests.Uses proper telephone etiquette.Uses proper mail, package, and message handling procedures.Courier Mail RegisterReads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.Attends department meetings.Reports any unusual occurrences or requests to the manager or assistant manager.Knows all safety and emergency procedures, Is aware of accident prevention policies.Maintains the cleanliness and neatness of the front desk area.Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.