Dianus Elvenbough Email & Phone Number

Boston, Massachusetts, United States

• Applied analytical skills to identify trends in member preferences, improve class recommendations, and enhance overall customer experience.
• Delivered exceptional customer service by managing class registrations, membership sales, and addressing student inquiries with efficiency and professionalism.
• Demonstrated strong organizational skills to maintain meticulous cleanliness, manage props, and ensure seamless operation of tech/AV systems for livestream classes.
• Utilized tools like Mind Body Online (MBO), Google Docs, Sheets, and Forms to support operational workflows and data management.
• Excelled in communication and outreach, crafting personalized messages for student engagement and conducting phone-based outreach to promote memberships and enrollments.
• Achieved and exceeded sales goals through targeted membership and new student outreach strategies, ensuring high member retention rates.

Salem, Massachusetts, United States

• Key Responsibilities:
• Maintain full site operations independently or as part of a team.
• Welcome customers by creating a friendly, easygoing, and jovial atmosphere.
• Educate customers on proper product usage and benefits.
• Share product stories accurately and in an engaging manner.
• Ensure proper care of merchandise and maintain a clean, organized space.

Cambridge, Massachusetts, United States

• Served as Diversity, Equity, Inclusion and Belonging Advisory Council Secretary
• Created weekly internal DEIB content
• Receives and responds to member inquiries in a timely and accurate manner.
• Assists members with technical issues related to the website or mobile app.
• Open accounts/certificates/IRAs, including processing of IRA transfers, rollovers, and required minimum distributions.
• Processes transactions: transfers, withdrawals, loan payments, etc.

• Applied knowledge of financial services as subject matter expert in Advanced Account Services processing bank wires, Western Unions, check orders, and cashier’s checks
• Digital Services specialist solving client information technology problems
• Acts as a team player by mentoring new team members and posting wellness tips in team chat to assist with mental health and self-care
• Exercises strong communication skills through telephone client service, secure messaging, and chatroom support
• Utilizes critical thinking to analyze, research, and resolve problems and discrepancies with client accounts
• Thrives in fast-paced, ever-changing environment by providing trusted, professional and reliable service with client satisfaction surveys averaging 97.5%

Watertown, Massachusetts, United States

• Managed Eastern Massachusetts service area and scheduled a 200+ person caseload in a bilingual capacity to empower people with disabilities to find funding, form companies, and hire caregivers
• Assessed eligibility for MassHealth Personal Care Attendant services.
• Led Intake and Orientation for new clients/employees
• Conducted site specific skills training
• Managed compliance of program rules and requirements
• Supervised writing and implementing emergency management plans and service agreements

Roxbury, MA

• Created an original and comprehensive curriculum of Peer Mentoring presentations
• Presented and trained high school students in the curriculum
• Lead 160+ student Peer Mentoring assemblies to increase student retention and graduation rates
• Reported all findings to site supervisor and field education office for duration of internship
• Coordinated technical support for peer mentoring assemblies

Data Science

Master Of Divinity - Mdiv

Bachelor'S Degree, History