Dianus Elvenbough Email & Phone Number

Boston, Massachusetts, United States

• Applied analytical skills to identify trends in member preferences, improve class recommendations, and enhance overall customer experience.• Delivered exceptional customer service by managing class registrations, membership sales, and addressing student inquiries with efficiency and professionalism.• Demonstrated strong organizational skills to maintain meticulous cleanliness, manage props, and ensure seamless operation of tech/AV systems for livestream classes.• Utilized tools like Mind Body Online (MBO), Google Docs, Sheets, and Forms to support operational workflows and data management.• Excelled in communication and outreach, crafting personalized messages for student engagement and conducting phone-based outreach to promote memberships and enrollments.• Achieved and exceeded sales goals through targeted membership and new student outreach strategies, ensuring high member retention rates.• Fostered a warm and welcoming environment, becoming the face of the organization during desk shifts to support students, teachers, and facilities.

Salem, Massachusetts, United States

Key Responsibilities:• Maintain full site operations independently or as part of a team.• Welcome customers by creating a friendly, easygoing, and jovial atmosphere.• Educate customers on proper product usage and benefits.• Share product stories accurately and in an engaging manner.• Ensure proper care of merchandise and maintain a clean, organized space.• Process all cash, card, and tap transactions quickly and accurately.• Balance the register at the beginning and end of each shift.• Provide referrals to entertainment venues and restaurants as needed.• Recommend products tailored to individual customer needs.• Build rapport with customers to close sales and create personalized shopping experiences.• Promote the Whimsy’s lifestyle with openness, transparency, and cheer.• Organize and execute workflow based on daily business demands.

Cambridge, Massachusetts, United States

• Served as Diversity, Equity, Inclusion and Belonging Advisory Council Secretary• Created weekly internal DEIB content• Receives and responds to member inquiries in a timely and accurate manner.• Assists members with technical issues related to the website or mobile app.• Open accounts/certificates/IRAs, including processing of IRA transfers, rollovers, and required minimum distributions.• Processes transactions: transfers, withdrawals, loan payments, etc.• Balances daily drawer when required. Familiar with all aspects of daily settlement.• Assists with solving complex issues and complaints, with the ability to identify and escalate issues to a supervisor as appropriate.• Assists members with domestic and international wire transfers.• Multi-tasks, sets priorities and manages time effectively. • Demonstrates effective account retention efforts including membership, share certificates, and other products and services.• Maintains an “available” phone status according to Support Center policy.• Demonstrates dependability in punctuality and attendance and adheres to all department standards related to arrival and “unavailable” time.• Adheres to all organizational and departmental policies.• Maintains a neat and clean workstation and assists in maintaining overall department appearance.• Responsible for maintaining comprehensive job knowledge in order to develop and maintain a high level of knowledge of HUECU accounts and services to assist in the cross selling of appropriate products and services to meet members’ needs.• Assists with training of new and existing staff.• Develops and maintains a comprehensive working knowledge of all Credit Union systems utilized by the Retail Group.

• Applied knowledge of financial services as subject matter expert in Advanced Account Services processing bank wires, Western Unions, check orders, and cashier’s checks• Digital Services specialist solving client information technology problems• Acts as a team player by mentoring new team members and posting wellness tips in team chat to assist with mental health and self-care• Exercises strong communication skills through telephone client service, secure messaging, and chatroom support• Utilizes critical thinking to analyze, research, and resolve problems and discrepancies with client accounts• Thrives in fast-paced, ever-changing environment by providing trusted, professional and reliable service with client satisfaction surveys averaging 97.5%• Accurately and independently solves complex client issues• Strengthens Navy Federal brand by building strong rapport with clients through trusted, professional, and reliable service• A self-starter who independently and accurately sends up to 95 problem-solving client-facing messages per day• A continuous learner who completed training for Account Services, Advanced Account Services, Digital Services, the Chat Skill, the eMessage Skill, and 139 other trainings• Earned Diversity, Inclusion, and Belonging Certificate to pioneer interdepartmental team building• Spearheaded the LGBTQIA+ Pride Book Club• Admitted as Mindfulness Consultant in NFCU Harmony Mindfulness Organization• Received an Exceeds Expectations with Sustained Superior Performance Award• Implements active listening to accurately respond to inquiries and requests• Initiated team 5k group for company 5k• Voted team member of the month twice in a row and repeatedly won sales challenges• Nominated for recognition in largest branch of credit union

Watertown, Massachusetts, United States

• Managed Eastern Massachusetts service area and scheduled a 200+ person caseload in a bilingual capacity to empower people with disabilities to find funding, form companies, and hire caregivers• Assessed eligibility for MassHealth Personal Care Attendant services. • Led Intake and Orientation for new clients/employees • Conducted site specific skills training • Managed compliance of program rules and requirements• Supervised writing and implementing emergency management plans and service agreements • Referred clients to complimentary public services • Supported in-office operations by maintaining consumer data and program records• Oversaw paperwork and correspondence for office operations

Roxbury, Ma

• Created an original and comprehensive curriculum of Peer Mentoring presentations• Presented and trained high school students in the curriculum• Lead 160+ student Peer Mentoring assemblies to increase student retention and graduation rates• Reported all findings to site supervisor and field education office for duration of internship• Coordinated technical support for peer mentoring assemblies

Data Science

Master Of Divinity - Mdiv

Bachelor'S Degree, History