Dia Sarah V. Email & Phone Number

Dubai, United Arab Emirates

Plan, organize & help clients to identify and develop better business opportunities for improved growth. Developing business frameworks in line with the clients' vision. Aid clients in conducting market research for well-informed strategic decisions, eliminating unnecessary processes in the process.Guide clients in overseeing their branding, marketing, and sales efforts to ensure alignment with their business objectives. Review clients' business plans quarterly to explore the addition of cost-effective resources that foster business growth and boost customer retention. Assist clients in identifying market opportunities and securing long-term contracts. Implement systems and processes conducive to creating an efficient structure for scaling and expansion. Coach and train clients in adopting best practices for daily business operations management. Design and create learning materials for online courses and live workshops focused on business and skills development.

Sharjah, United Arab Emirates

In charge of overseeing the execution of land, air, and cruise tour programs.Key responsibilities encompass leading the operations team, handling emergency protocols and incident responses, ensuring trip profitability, and fostering continuous operational innovation. Collaborate closely with internal departments such as sales, accounts, visa services & marketing to guarantee seamless operations that meet or surpass guest expectations.Actively contribute and collaborate in formulating the business strategy, ensuring alignment with company objectives and performance targets. Develop and maintain business strategy plans, consistently monitoring changes to keep plans relevant and up-to-date.Lead efforts in hiring, training, and nurturing employee skills to effectively address business needs. Foster collaboration with leaders, destination management companies, tourism centers, and internal and external customers, aligning needs with business requirements.Implement operational plans, conduct performance assessments, and oversee day-to-day activities. Drive enhancements in quality and productivity by optimizing systems and processes.

Dubai

Providing travel services to both leisure and corporate clients. Overseeing the strategic direction and revenue expansion of the business. Collaborate directly with hotel and accommodation executive teams to secure contracted rates and personalized stays for clients. Establish partnerships with various tourism service vendors to introduce a wide range of distinctive leisure activities and adventurous experiences. Conduct site inspections to ensure that clients receive services of exceptional quality and maintain high service standards.

Dubai, United Arab Emirates

Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.Diagnose the clients’ specifications and wishes and suggest suitable travel packages or servicesOrganize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)Collect deposits and balances & handle them ethically.Use promotional techniques and prepare promotional materials to sell itinerary tour packagesHandle unforeseen problems and complaints and determine eligibility for money returnsAttend conferences to maintain familiarity with tourism trendsCreate and update electronic records of clientsMaintain relationships with key personsKeep financial statements and documentsReach the revenue and profit targets

Dubai, United Arab Emirates

• Responsible for processing various sales related reports and invoices, in order to generate the appropriate financial transaction entry.• Responsible for processing Area office, GSA, BSP, ARC automated & manual sales/refund transactions of various stations for various airlines• Provide training and supervision for new staff, analyze and report their performance to the Manager.• Investigate and research on SNR (Sales Not Reported) cases and correspond with the client until accurate data is provided for processing, so that appropriate corrective action and accounting adjustments can be made.• Resolve the errors during validation or errors that occur due to error in downloaded data from electronic feed of various Reservation tapes. • Maintain record of staff issues on the work process and analyze the areas of concern and provide suitable solution to the Manager.• Assisting the Manager in meeting the monthly accounting target and discussing areas of concern and providing solutions for betterment. • Investigate the mismatches between net values of sales report and the final report.• Referring for passing of Manual Journal Entries to Accounts Supervisor and supporting in the billing and account reconciliation process.• Maintain up-to-date knowledge through in-house training on latest EK ticketing disciplines in order that tickets with varying conditions are correctly interpreted and updated.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Master Of Business Administration - Mba, Operations Management And Supervision