Habitually synchronized with Communications Director, Regional Manager, and General Manager to oversee, and execute an ideal customer experience. Preserve our team members and customers well informed on the latest with the usage of but not limited to; story telling, 1v1 education, and email communications. Coach and manage a team of 20+ while assisting General Manager with store sales, and merchandising goals. Gathering and responding to customers feedback from various outlets (yelp, square, In-person, email), create a feedback database, and provide suggestions to improve business. Promote marketing campaigns, upcoming events, and increase local community engagement.

Deliver an ideal customer service while assisting with their needs. Collaborate with team members on achieving Cafe goals, and developing community relationship. Brainstorm, develop, and execute in-Cafe & outside events. Gather event outcome & data information for business development, and maintain an fun/interactive teamwork atmosphere.

Listen & understand, in a detailed manner, for customer wants/needs. Overall education & clarification on customers’ available options. Select, educate, and ensure customers’ satisfaction on product selection. Present & negotiate numbers in a professional & timely manner. Prepare & finalize deals.

Introduce and educate store employees plus targeted audience on all key benefits of product. Strategize, promote, and maintain in store product placement for a better product awareness. Acquire, review and report consumer's feedbacks for Marketing Manager and Clients. www.firebrandmktg.com

Every JOYA purchase guarantees FOOD to a child in need. Our goal is to help create awareness and provide food to every child in need, by offering a trendy, high quality and comfortable product to consumers.

Actively participate in various youth projects in our community and nation wide.Topics included, - Harvard Photo Exhibit Project. to document our surroundings/life as a second language speaker and simplify it for the world to understand. - Linguistic-Cultural Focus Group.to argument challenges relating to Portuguese speakers & related. - Health Education among teenagers.to attend, discuss, and advocate on all aspects of safe sex education.