Miguel Dias Email & Phone Number

Grasse, Fr

Zug, Ch

Team management• Lead a team of 25+ IT staff in charge of technical support, spread over the regions• Oversee Outsourced IT Field Service team• Recruit, Lead and develop IT talents within IT teamsService Delivery Manager• Track Service Now SLA / XLA• Ensure Quality of Service and Service Delivery for affiliates• Identify Consumer experience improvement• Local vendor management Asset Management & Procurement• Procure IT equipment across all Galderma affiliates• Manage Procurement in Coupa for the regions (PR, PO, Invoices)Application Portfolio Management• Manage Application team providing support & maintenance for iScala & Protheus ERPBusiness Relationship Management• Develop business partnership and leverage Information Technology to provide leadership and technology solutionsBudget Management• Budget IT review with IT finance controllers to align the needs and financial resources based on the corporate guidance

Zug, Ch

- Business Relationship Manager for EMEAC, LATAM and JPAC sites.- Accountable for all IT platforms and services in the Regions - Ensure close and effective collaboration with Global IT teams or with Third Party vendors to ensure IT service delivery to the regions- Develop business partnership and leverage Information Technology to provide technology solutions in the aforementioned domains that enable, sustain and extend Galderma strategy- Oversee all project related activities in the regions- Monitor maintenance and support activities for the regions (SLA-KPIs)- Lead the IT Regional team; 30 IT staff to manage and to develop- Oversee and control budget and procurement in the regions

Zug, Ch

Zug, Ch

Within the framework of the Global IT missions and objectives, provide leadership, supervise and coordinate local IT activities of all NSH/Galderma sites in scope.Overseeing 6 IT Managers and their teams (30 staff) responsible for end user support, local infrastructure and application management.Act as the central point of contact between the local IT functions of the sites under responsibility and all other global IT teams.

Zug, Ch

Tokyo, Jp

Issy-Les-Moulineaux, Paris Region, Fr

In