Dia Swanson Email & Phone Number

Atlanta, Ga, Us

• Investigate claims and respond to customer inquires by performing research on damaged and stolen items; provide resolutions to customers, internal departments, and external organizations• Resolve claims by investigating paper trails, coordinating with regional and international operations, and pulling information/data from Origami (Risk Management System) • Assists with accounting approvals by calculating liability payouts and refunds to settle and reconcile customer accounts; run reports from claims database and submit findings to upper-level management• Claims closure rate of 20 claims per week and a 100% subrogation closing rate, saving UPS approximately $5,000 to date• Consult with departments to identify exposures to lose, recommend loss reduction strategies, and review and approve contract insurance language within established guidelines

Atlanta, Ga, Us

• Validated and analyzed data, correcting candidate personal information after initial hire to ensure accurate and complete reporting during peak hiring season• Managed closed and active requisitions in the vendor management system and communicated best practice recommendations to HR and hiring teams in weekly meetings• Traced data inputting errors in multiple management systems and made corrections; reported errors in monthly meetings to operations leaders in the effort to cut down mistakes

Whitstable, Kent, Gb

• Coordinated follow-up appointments, specialists required treatments and managed patient flow in and out of the office while providing excellent white glove customer service• Answered incoming calls, recorded patient data, reviewed patient personal information and medical notes in the DocMein record management system• Resolved complex scheduling issues, managed the record database system, organized and filed documents and confidential patient records• Prepped patient operating rooms with correct materials based off of communications from physicians and patients; assisted 15-20 in-person patient visits daily

Bloomington, Illinois, Us

• Managed State Farm’s confidential vault of records, assisting in the transition of the company from a paper filing system to a digital record management system• Entered customer and account data, following heavily enforced guidelines and procedures, while also verifying customer information for accuracy • Tested customer and account system changes and upgrades by inputting new data & reviewing results