Dia Swanson Email & Phone Number

Atlanta, GA, US

• Investigate claims and respond to customer inquires by performing research on damaged and stolen items; provide resolutions to customers, internal departments, and external organizations
• Resolve claims by investigating paper trails, coordinating with regional and international operations, and pulling information/data from Origami (Risk Management System)
• Assists with accounting approvals by calculating liability payouts and refunds to settle and reconcile customer accounts; run reports from claims database and submit findings to upper-level management
• Claims closure rate of 20 claims per week and a 100% subrogation closing rate, saving UPS approximately $5,000 to date
• Consult with departments to identify exposures to lose, recommend loss reduction strategies, and review and approve contract insurance language within established guidelines

Atlanta, GA, US

• Validated and analyzed data, correcting candidate personal information after initial hire to ensure accurate and complete reporting during peak hiring season
• Managed closed and active requisitions in the vendor management system and communicated best practice recommendations to HR and hiring teams in weekly meetings
• Traced data inputting errors in multiple management systems and made corrections; reported errors in monthly meetings to operations leaders in the effort to cut down mistakes

Whitstable, Kent, GB

• Coordinated follow-up appointments, specialists required treatments and managed patient flow in and out of the office while providing excellent white glove customer service
• Answered incoming calls, recorded patient data, reviewed patient personal information and medical notes in the DocMein record management system
• Resolved complex scheduling issues, managed the record database system, organized and filed documents and confidential patient records
• Prepped patient operating rooms with correct materials based off of communications from physicians and patients; assisted 15-20 in-person patient visits daily

Bloomington, Illinois, US

• Managed State Farm’s confidential vault of records, assisting in the transition of the company from a paper filing system to a digital record management system
• Entered customer and account data, following heavily enforced guidelines and procedures, while also verifying customer information for accuracy
• Tested customer and account system changes and upgrades by inputting new data & reviewing results