Ana Cervantes Email & Phone Number

Austin, TX, US

Austin, Texas Area

Austin, Texas Area

• Lead technical implementations of the eScan product with mid to large sized health systems.
• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Provide weekly briefs to client and clarify implementation project technical and operational needs.

• As subject matter expert on the eScan platform, provide technical and business solution expertise to portfolio of clients.
• Maintain and strengthen client relationships through proactive outreach efforts and manage cross functional client service initiatives.
• Create and deliver ad-hoc reporting and analysis with actionable business intelligence for internal and external customers.

Austin, Texas Area

• Trained all incoming employees in a 6-week program to introduce new hires to the eScan product.
• Developed supplementary training materials and implemented evaluation processes to provide support to trainees and hiring managers throughout the training program.

Austin, Texas Area

• Delivered operational support to clients and assisted in areas including customer service, productinformation, technical support, accounting issues and general support items as required.
• Analyzed transactions in hospital’s patient management systems to determine source of payment for invoice eligibility.

Austin, Texas Area

Processed disability benefit applicants in accordance with state and federal laws as defined by the State of Texas and Social Security Administration. Evaluated medical records, psychological evaluations, vocational history and education levels to determine eligibility. Primary responsibilities included maintaining and reviewing current cases, obtaining.