Chris Diaz Email & Phone Number

Business Operations Manager for luxury automotive CRC.

Asheville, North Carolina

Accountable for daily operations management of direct report inbound phone agents providing escalation support, technical support, and concierge care to luxury automotive consumers. Responsible for the development of high performance, top quality agents while maintaining production metrics that meet all client service-level agreements while creating initiatives to continually grow the operation.

Anderson, Sc

Operations Supervisor for Service Recovery\Escalations, dealing primarily with service recovery in the claims operations chain; assisting customers whose service experience was disrupted; regular handling of executive escalations, director-level escalations, customer requests for high risk escalations & resolution.

Anderson, South Carolina

Operations supervisor for inbound customer service team. Responsible for daily operations of (on average) 15 customer service inbound agents. During this time assisted with company-wide system transition for claims operations as a part of several project teams for business process improvement.

Anderson, South Carolina

Certified Quality Assurance Specialist for Customer Service inbound and outbound teams as well as becoming certified Telesales & Retention Quality Assurance Specialist; daily coaching/live monitoring; agent evaluation and feedback; as well as trend analysis for both behavioral and numerical score data.

Anderson, South Carolina

Inbound Customer Service Agent. Responsible for service initiation requests from home warranty customers as well as attempt service resolution for follow-up requests.

Retail Manager for daily operations. Primary responsibilities related to direct-marketing display of all book merchandising product in a top tier ($4M/yr+) Books-A-Million while maintaining and exceeding sales goals for both book merchandise and other retail channel requirements.