Dibakar Debnath Email & Phone Number

Kolkata, West Bengal, India

Bengaluru Area, India

Huawei is a global provider of a broad range of telecom IT solutions focused on charging, billing, customer care, messaging and content services. Huawei empowers communication service providers to create and monetize a broad marketplace of digital services, and augment value across the customer life cycle. Close to 7 Year of experience in Telecom domain , Requirement Gathering ,Product and Domain Training and Post Implementation Onsite-Support for telecom operator. Eager to explore… Show more Huawei is a global provider of a broad range of telecom IT solutions focused on charging, billing, customer care, messaging and content services. Huawei empowers communication service providers to create and monetize a broad marketplace of digital services, and augment value across the customer life cycle. Close to 7 Year of experience in Telecom domain , Requirement Gathering ,Product and Domain Training and Post Implementation Onsite-Support for telecom operator. Eager to explore new technologies, handle multiple tasks and can quickly adapt to new technologies and application areas Experience in root cause analysis, gap analysis, troubleshooting, problem resolution and change management as well as possessing extensive experience of identifying potential solution and presenting the proposal to the client/management Team. Tariff Management Responsible for modifying and creating tariffs to fit rating scenario and promotions.  Development of UNIX scripts for collecting statistics such as daily reports, IN capacity utilization etc. Interacting with marketing, Revenue assurance (RA) team in planning of new prepaid rating schemes to the market, IN Consultation, Solution Analysis Good understanding of GSM Call Flow, having knowledge of Entire Life Cycle of Prepaid/Postpaid SubscriberRoles and Responsibilities:- • Working as a Technical Lead and Interacting with marketing, Revenue assurance (RA) team in planning of new prepaid schemes to the market, IN Consultation, Solution Analysis, sharing design information and implementation of the proposed new schemes.• Support for implementation of new service logic for updated features and Emergency corrections.• Analyzing customer daily requirement and helping team in the Tariff Configuration on OCS system• Handling the issue related the Tariff configuration Show less

Bengaluru Area, India

Project Title Postpaid Billing System / Prepaid Rating System Tecnotree is a global provider of a broad range of telecom IT solutions focused on charging, billing, customer care, messaging and content services.Postpaid Billing system is a product of Tecnotree convergence Ltd which is a web based Customer Care and Billing Solution (CCBS) offering convergent functionalities in a multi-service environment that traverses technology segments including GSM, GPRS, ISP services. It facilitates… Show more Project Title Postpaid Billing System / Prepaid Rating System Tecnotree is a global provider of a broad range of telecom IT solutions focused on charging, billing, customer care, messaging and content services.Postpaid Billing system is a product of Tecnotree convergence Ltd which is a web based Customer Care and Billing Solution (CCBS) offering convergent functionalities in a multi-service environment that traverses technology segments including GSM, GPRS, ISP services. It facilitates Point of Sales, Inventory, Customer Care, Credit Control, Dunning, Rating and Billing.• Worked as the first level escalation support to resolve the issue within SLA and Bug fixing.• Handling Rating Activities which includes Rating Process monitoring & troubleshooting, Tariff Configuration and Re-Rating of Rejected CDRs.• Assistance during Bill Run.• Handled Credit Control, Dunning Control, Customer Care, Finance, Rating and Billing Module.• Implementation of Patches.• Assistance in server management activities includes server migration Bug Fixing for all the modules of billing system.Project Title :VAS and RBT SystemNext Generation Voice Mail is a VAS product of Tecnotree convergence Ltd which enables operators to provide service to end user like Voice mail, Outcall Notification, ASN and RBT. And also web based Application which enable operator for system monitoring and doing the core configuration.• Acting at the first level escalation support to resolve the issue within SLA.• Dealt with Operational Activities, Process Monitoring.• Implementation of CR, Patches• Assistance in server management activities includes server migration & new server implementation. • Preparing Test cases and doing testing in Test System. Show less

B-Tech, Computer Science, 1St Class

10Th Board, Science