Assistant Manager- Product Strategy And Operation
Current- Fostering System Design for the bank's collection vertical● Revamping the En-Collect Applications, streamlining collection processes for 5,000 executives, andachieving a significant 15% reduction in turnaround time, enhancing operational efficiency and productivity● Conceptualizing and implementing a waiver-compliant settlement module, achieving 100% case initiation, ensuring regulatory compliance, and optimizing financial performance● Conducting user interviews to identify issues and prioritize requirements, delivering impactful solutions, resulting in a 25% improvement in end-user satisfaction by addressing essential needs and preferences● Applying lean product principles, fostering innovation and continuous improvement within the team