- Craft Tea Beverages, prepare toppings, and package food for customers;- Operate the point of Sales (POS) Computer and safely handle cash;- Maintain bar inventory by replenishing stock when needed from storage;- Inspire others by become a dynamic brand ambassador both inside and outside the store;- Develops product knowledge skills and remains aware of seasonal promotion drinks;- Sensitive to customers’ needs and builds loyal relationships with customers;- Demonstrates confident and friendly services to customer.

- Organized internal meeting and event, recruited and trained new membership- Maintains the work structure by updating job requirements and job descriptions for all position- Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection, conducting and analyzing exit interviews; recommending changes- Prepares employees for assignments by establishing and conducting orientation and training programs- Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

- Performed data entry using office Software for expanding the new market;- Communicated and negotiated with cooperative partners to finish marketing surveyor;- Assisted manager with the market analysis. Using Excel filter and Pivot table to identify the new targets;- Managing daily administrative tasks to ensure the marketing department runs smoothly; - Conducting market research to identify new revenue opportunities; - Gathering and analyzing consumer behavior data; - Create reports on marketing and sales metrics; - Coordinate with the Marketing Design and Content teams to create advertising materials; - Keep organized records of marketing metrics and results of past campaigns.

-Experienced in office maintenance and customer service. - Good at organizing task and time management, in order to meet case deadline for each application. - Able to complete tasks on time and receive good feedback. - Use ZOHO to build up CRM system for the company.- Improve customer service experience create engaged customers and facilitate organic growth- Take ownership of customers issues and follow problems through to resolution- Develop service procedures, policies, and standards- Keep accurate records and document customer service actions and discussions- Analyse statistics and compile accurate reports- Control resources and utilize assets to achieve qualitative and quantitative targets- Adhere to and manage the approved budget- Maintain an orderly workflow according to priorities

- Determines call schedule by reviewing priorities with supervisor, discussing special instructions, product promotions, new products, and price changes- Maintains store shelves by observing displays of company products, removing damaged or freshness-dated products, tidying store shelves, providing the optimum display of products.- maintains inventory by restocking shelves with product from inventory, observing inventory levels; prompting store management to reorder when levels appear low, arranging for return and credit for damaged products- helps field sales representatives with special promotions by setting-up displays at aisle ends, checking daily on special promotions, observing customer reaction to special promotions; forwarding observations to management, removing promotions at end of the special promotion period.

Using POS system on a daily basis. Provide personal sale service to customer, in order to understand target customer and maintain long-term customer relationship.

Performed clerical work for the manager, such as creating task schedule, proofreading contract, managing files, booking flight & hotel, etc.