* Partnered with the Sales team to uncover upselling potential in both on-premises and cloud services, driving new business initiatives.* Maintained strict adherence to service level agreements, enhancing customer satisfaction through the effective delivery of integrated solutions across on-premises and cloud platforms, including Azure, AWS, and Google Cloud.* Strategically positioned technical and commercial offerings in competitive scenarios, demonstrating the advantages of hybrid and multi-cloud infrastructures to clients.* Advocated for the adoption of technical Infrastructure Services and shared best practices to optimize service delivery and performance.* Developed cost-effective proposals for multi-year projects, ensuring they meet the specific needs of clients within both traditional and cloud-based frameworks.* Tailored global best practices to fit local market conditions, ensuring relevance and compliance with regional requirements.* Engaged in direct client interactions to strengthen relationships and collect valuable feedback on service performance and improvements in both on-premises and cloud offerings.* Proactively identified and designed innovative service solutions aligned with both client needs and corporate strategic initiatives, especially in cloud transition and optimization.* Collected technical specifications and coordinated with delivery teams and vendors to formulate all-encompassing solutions, including the creation of detailed technical statements of work and the management of the overall outsourcing framework involving on-premises and cloud services.