Dibyendu Ghosh Email & Phone Number

Kolkata, West Bengal, India

Kolkata, West Bengal, India

Kolkata

• Maintaining, configuring and troubleshooting of hypervisor and VMs on purely hosted in cloud infrastructure (Rack Space).• Maintaining Active Directory Domain Controller and User.• E-mail management such as user and distribution group creation, permission and license management, troubleshooting etc. on MS office 365, Exchange.• Domain management and DNS zone management like domain pointing and white levelling according to requirement.• Name Server management for domains.• SPF and DKIM record management for email broadcast setup.• Work on different MTA such as PowerMTA, Sendgrid.• FTP and SFTP management using FileZila and coreFTP.• Basic support to the end user.• Monitoring, maintaining, different cloud based remote servers.• Maintaining, monitoring and troubleshooting different networking devices including switches and routers.• Maintaining and monitoring different internet lease line, conduct communication with the providers whenever required. • Maintaining Email domain including making changes for new mail ID creation, deletion, and every other features.• Monitoring different URLs and server using different web based performance monitoring tolls such as New Ralic and Alertra, Pingdom, Nagios XI and Nagios Network Analyser.• Inventory Maintenance.• Preparing different reports based on different tools such as daily email broadcasting status,Different server’s condition status, daily internet usages, different services status which are running on different servers and many more.• Supervising and resolving daily issues and closing fault tickets.• IIS configuration.• SSL certificate management.• DFS management.• Basic MSSQL database management- backup and restore.

Kolkata Area, India

• Configure & maintain switches like Cisco SF300-24P, SF300-24, Linksys SRW248G4, Cisco Catalyst 3560 Series.• Configure & maintain Cisco routers like 1900, 2800 series.• VLAN population & maintenance.• Network monitoring tool like Solar winds Engineer Toolset, PRTG Network Monitor, MRTG etc.• Having experience in server hardware (HP DL180 G6, Dell PowerEdge 2950, IBM System x3650 & x3650 M4.• Wireless router configuration & maintenance.• Maintain Windows FTP/Antivirus Server.• Configure & Troubleshoot MS Office Outlook 2003/2007/2010/2013.• Ticket/Docket raise & External escalation.• Configure & Troubleshoot Cisco IP Communicator.• Responsible for providing proper installation, integration and initial operation of the desktop environment to support the business unit’s needs.• Troubleshooting problems pertaining to performance tuning and network administration.• Assisting team for installing, configuring, testing and troubleshooting the network and application based technical support.• Maintaining different Networks with a setup of over 1000 Pc’s with full Desktop Support.• Software Application &Distribution– Office 2007/XP /Office 2003/Open office.org.• Configuration of Microsoft Outlook mail (POP3) and Microsoft Exchange Mail.• Escalating issues to the vendor or client as required and coordinating with them to resolve.• Network Maintenance.• Inventory Maintenance.• Full Support and troubleshooting of Czentrix Dialler (Includes Data upload, ID creationAnd deletion, Reports and Graphs, Channel allocation, Campaign Creation, Alignments andChurning of data, call Summary & all reports etc.)• Maintenance of Verint and Arcane Voice Logger Server. • Maintaining Servers, Switches, Routers (Cisco 1900 series/ Maipu MP 2900), Voice and Data rack.• Creating and Changing Networks through VLAN from Linksys/Cisco/Netgear 24and 48 ports Gigabyte Switch.

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering, 7.38 (Dgpa)

B.Tech in ECE

Diploma, Electronics And Telecommunications Engineering, 71%

Diploma in ETCE