Regional Manager
CurrentWork with General Motors dealerships and Subaru Retailers on making and ensuring their facilities are green and eco-friendly
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@greendealersupport.com
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Dick Block is listed as Adjunct Faculty at Baker College at Green Dealer Support, a with 3 employees, based in Davison, Michigan, United States. AeroLeads shows a work email signal at greendealersupport.com and a matched LinkedIn profile for Dick Block.
Dick Block previously worked as Regional Manager at Green Dealer Support and Manager, Customer Retention at Ideas Plus Marketing Group. Dick Block holds M.S., Industrial & Technical Education from Northern Illinois University.
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Worked as a Pre-delivery technician, mechanical technician, parts counter consultant, and salesman. Taught high school and community college Automotive Technical courses.Managed the development and implementation of the Oldsmobile Customer Assistance Network (OCAN). Developed and implemented a certification training path for retail service managers and consultants, parts managers and consultants, and collision center (body shop) managers and consultants.Managed the development and production of many service, parts, and body shop award winning educational courses using various training media including hands-on workshops, Interactive Distance Learning (IDL), and E-Learning (web training). Developed dealer fixed operations training and profit improvement processes which included tracking and measurement reporting.Developed various in-dealership automotive training programs including “MyServiceLeads.com” program and “Communication is Key: Importance of a Quality Response to Online Service Leads” presentation for the 2009 General Motors E-Summit 2.0 – Driving Digital Leadership.. Subject Matter Expert and Champion for Customer Retention Seminars for Automotive Service PersonnelSpecialties: Customer satisfaction and retention training programs. Fixed operations sales and profit improvement processess.
Listed skills include Customer Satisfaction, Automotive, Customer Service, Ase Certified, and 2 others.
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Mason, Michigan
Work with General Motors dealerships and Subaru Retailers on making and ensuring their facilities are green and eco-friendly
Superior Township, Mi
Manger Customer Retention Seminar Process; Service & Parts Consultant and Leadership Publications; Dealer Customer Connect
Flint, Mi
Automotive Instructor at Baker College's Center for Transportation Technology, Flint, Mi. and Automotive Diesel Institute (ADI),Owosso, Mi+Instructing Mechanical & Electrical automotive service technical courses and diesel electric courses+ASE Master Certified Automotive Technician+ Member North American Council of Automotive Teachers (NACAT)
Manage the development of various training courses Developed Internet Service Leads Process Training Developed Customer Retention Seminars and In-dealership Process Training
Development of Fixed Operations Analysis Tool Work with field employees and dealerships to improve fixed operations processes Manage the development of electronic service menus Subject matter expert for all non-technical service and parts sales training Made presentations on customer retention and increasing sales Received President Honors and All Star award for Service Development Program
Managed the development of various fixed operations (service, parts, and body shop) course curriculums using various training media, including web, hands-on work shops, CD/DVD, and Interactive Distance Learning (IDL) Managed Fixed Operations Analysis process at various dealer conferences and conventions Nominated for President Honors award for development of Fixed Operations Analysis process Received numerous awards for IDL training development Improved course overall… Show more Managed the development of various fixed operations (service, parts, and body shop) course curriculums using various training media, including web, hands-on work shops, CD/DVD, and Interactive Distance Learning (IDL) Managed Fixed Operations Analysis process at various dealer conferences and conventions Nominated for President Honors award for development of Fixed Operations Analysis process Received numerous awards for IDL training development Improved course overall evaluations from 2.3 to 4.9 based on 5.0 scale Show less
Managed the development of Parts Sales courses Developed and produced a Parts Business Plan Worked with other GM Groups on an updated Dealer Operating Report
Managed all Customer Satisfaction ActivitiesDeveloped Customer Caring Excellence process for dealerships
Set-up and manage Oldsmobile Customer Assistance Network
Manage customer assistance activities for Houston Zone officeWork with 3rd party groups to settle customer assistance cases
Park Ridge, Il.
Prepared lesson plans and taught advanced automotive technologyTaught night school automotive courses @ Oakland Community College in Niles, Il
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Dick Block works for Green Dealer Support.
Dick Block is listed as Adjunct Faculty at Baker College at Green Dealer Support.
AeroLeads has found 2 work email signals at @greendealersupport.com for Dick Block at Green Dealer Support.
Dick Block is based in Davison, Michigan, United States while working with Green Dealer Support.
Dick Block has worked for Green Dealer Support, Ideas Plus Marketing Group, Baker College, Mcm Learning, Inc., and General Motors Service And Parts.
Dick Block's colleagues at Green Dealer Support include Chuck Golden and Ronald Bavier.
You can use AeroLeads to view verified contact signals for Dick Block at Green Dealer Support, including work email, phone, and LinkedIn data when available.
Dick Block holds M.S., Industrial & Technical Education from Northern Illinois University.
Dick Block is listed with skills including Customer Satisfaction, Automotive, Customer Service, Ase Certified, Ase Certified Technician, and Member North American Council Of Automotive Teachers.
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