Customer Success Service Delivery Manager, Enterprise Business Group
Current
Sep 2023 - Present
AeroLeads people directory · profile
Dc Cercado Email & Phone Number
Service Delivery Management, Enterprise Business Group at StarHub | Agile, collaborative and purpose-driven, with excellent track record in Business Operations, Planning, Operations and Customer Service |Certified Coach
at
StarHub
1 work email found
@ymail.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Delivery Management, Enterprise Business Group at StarHub | Agile, collaborative and purpose-driven, with excellent track record in Business Operations, Planning, Operations and Customer Service |Certified Coach
Location
Singapore, Singapore, Singapore
Company size
Who is Dc Cercado? Overview
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Quick answer
Dc Cercado is listed as Service Delivery Management, Enterprise Business Group at StarHub | Agile, collaborative and purpose-driven, with excellent track record in Business Operations, Planning, Operations and Customer Service |Certified Coach at StarHub, a company with 2376 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a work email signal at ymail.com and a matched LinkedIn profile for Dc Cercado.
Dc Cercado previously worked as Customer Success Service Delivery Manager, Enterprise Business Group at Starhub and Product Planning and Operations Manager, Enterprise Business Group - Converged Services at Starhub. Dc Cercado holds Executive Master Of Business Administration (Mba) from California State University-Hayward.
Company email context
Email format at StarHub
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*@ymail.com
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Profile bio
About Dc Cercado
Discover, Learn, Develop, and Share! ~ This is my mission and passion for every person, team or encounter. I’ve had amazing opportunities to fulfill this mission through my 30 years of professional works.I’ve worked with diverse teams, from the fast-growing complex multi-national corporations, in varied emerging and mature industries in Asia-Pacific markets in Communications & Information Technology and Financial Industry. Throughout my corporate stints - 16 of which were with VERIZON Communications - I specialized in business operations, business analysis, program & project management, people management, account relationship & stakeholder management, regional operations & customer service. I’ve been recognized for achieving business & people-oriented goals and results consistently. Throughout my career, I’ve enabled leaders to make data-driven business decisions. I’ve led and implemented large-scale, complex projects; have developed multi-cultural & winning teams in Southeast Asia; have motivated & led diverse teams to meet & exceed goals; and have been credited for improving productivity.I've had opportunities to facilitate and implement leadership development programs, and be involved in the empowerment and transformation of managers-leaders to become fully prepared for the challenges of the digital world.I believe my professional successes are largely due to an exceptional set of knowledge, skills, experiences and values. Principal among these are my business & operations management experiences; focus on organization- or people-centric transformation and learning; inherent multi-cultural sensitivity; servant leadership; and strong knowledge and practical experiences across Asia. I’m also blessed with a passion for life-long learning, a positive spirit, energy and resiliency!
Listed skills include Project Management, Management, Business Analysis, Strategy, and 32 others.
Current workplace
Dc Cercado's current company
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Starhub
15 roles · 37 years
Dc Cercado work experience
A career timeline built from the work history available for this profile.
Product Planning And Operations Manager, Enterprise Business Group - Converged Services
Feb 2021 - Aug 2023
Director And Senior Consultant
CurrentPOWERinU Training and Coaching LLP (www.powerinu.com.sg) is a Singapore-registered boutique firm since 2008 that provides management consulting, training and coaching services-solutions to MNCs, SMEs and individuals based mainly in Asia-Pacific countries.TRAINING & CONSULTING. In partnership and collaboration with global learning companies like CEGOS and.
Apr 2017 - Present
The Coaching Clinic© Facilitator
CurrentLicensed by Corporate Coach U (USA) to deliver The Coaching Clinic, a coaching skills training program for managers and leaders, and the Personal Coaching Styles Inventory (PCSI), a proven self-assessment tool to promote effective communication between leaders and their teams.For any query on The Coaching Clinic program for public or in-company delivery.
Jun 2016 - Present
Associate Coach
Risesmart
Appointed to deliver services to participants of Randstad RiseSmart as a freelance career coach. I coach participants as they move through career transitions within their current organization or to their next opportunity, whether that is a new job, career change or creative retirement. Leveraging my knowledge of the local job market, I help participants.
Jul 2020 - Feb 2021
Projects Implementation Leader, Apac
Performance Works International is focused on developing Organisations, Leaders and Managers to be ready for the future.Served as PWI’s Projects Implementation Leader in APAC, and focused on business transformation – change and program management, project management, and stakeholder management.
Nov 2019 - Dec 2020
Manager Program Management
Duke CE is the premier global provider of customized leadership solutions, consistently ranked among the top three globally for more than 15 years. Served as Program Manager on a project/fixed-term basis.* UNILEVER (via Duke CE UK) - Standards of Leadership “Leading the Unilever Way” program roll outs in APAC* UBS (via Duke CE UK) - Executive Director.
Mar 2019 - Dec 2020
Business Operations Consultant, Global Operations - Apac
Responsible for data analysis, design, develop and implementation of interactive reports for service dashboard, KPI tracking, workforce tracking and workforce productivity to help Management team make data-driven business decision. Served as APAC lead of bi-annual customer relationship satisfaction survey. Key Achievements as Business Operations.
Jan 2013 - Mar 2017
Service Program Manager - Apac
Accountable for roll out and implementation of global projects initiated by US HQ. This includes standardization of service management offerings across the region. Implemented cost cutting initiatives such as outsourcing some of the non-customer facing and repeatable activities. Served as APAC lead of bi-annual customer relationship satisfaction survey.
2011 - 2012
~1 yr
Regional Center Service Manager - Apac
Accountable for setting up and leading Regional Center Service Managers (RC-SM). RC- SM is responsible for providing remote & reactive support for non- service managed Complex Corporate, MNC and Premier Customers. The team also acted as 3rd Level Escalation support on fault issues for APAC and provided language support, including support for Japanese.
2007 - 2011
~4 yrs
Regional Service Manager Southeast Asia
Accountable for maintaining and growing business relationships with global accounts like; FedEx, DFS, P&G, PWC, & Chevron. Ensured that service level agreements (SLA) were met for all managed accounts. Responsible for 3rd level escalation on all service related issues in South Asia.
Jan 2004 - Sep 2007
Regional Technical Service Manager - Apac
Accountable for building and developing technical service management capability for APAC. Setup technical support team to provide second level support, technical training for call center agents and service managers.
Jan 2003 - Dec 2003
Regional Service Manager -Southeast Asia
Accountable for setting up and leading Customer Service Management Team in South Asia (India, Singapore, Philippines, Malaysia and Indonesia). Responsible for maintaining and growing business relationships with global accounts like; FedEx, DFS, P&G, PWC, & Chevron. Ensured that service level agreements (SLA) were met for all managed accounts. Responsible.
2000 - 2003
~3 yrs
Regional Operations Manager - South East Asia
* 1999 Great Performance Awardee (Nassau, Bahamas reward) - Outstanding Performance in Indonesia & India – specifically, for setting up Customer Service Call Center in Mumbai, India & setting up Field Service Operations in Indonesia* Expatriate Assignment in Mumbai, India to Manage Field Service Operations, 1999* Expatriate Assignment in Jakarta, Indonesia.
1994 - 2000
~6 yrs
Customer Service Supervisor
1989 - 1994
~5 yrs
Team & coworkers
Colleagues at StarHub
Other employees you can reach at starhub.com. View company contacts for 2376 employees →
NW
Ng Wei Zhe
Colleague at Starhub
Petaling Jaya, Selangor, Malaysia, Malaysia
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LO
Leonard Oh
Colleague at Starhub
Singapore, Singapore
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EA
Eddy Asmadi Mohd Yunus
Colleague at Starhub
Singapore, Singapore
View →
IE
Ira Elynna
Colleague at Starhub
Petaling Jaya, Selangor, Malaysia, Malaysia
View →
RP
Ryan Pee
Colleague at Starhub
Singapore, Singapore
View →
TZ
Tony Zhao
Colleague at Starhub
Singapore, Singapore
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GL
Gina Low
Colleague at Starhub
Singapore, Singapore, Singapore
View →
JS
Joyce Sng
Colleague at Starhub
Singapore, Singapore
View →
VI
Valentina Iodice
Colleague at Starhub
Naples, Campania, Italy, Italy
View →
OV
Ollie Valencia
Colleague at Starhub
Singapore, Singapore
View →
Ng Wei Zhe
Colleague at Starhub
Petaling Jaya, Selangor, Malaysia, Malaysia
View →
LO
Leonard Oh
Colleague at Starhub
Singapore, Singapore
View →
EA
Eddy Asmadi Mohd Yunus
Colleague at Starhub
Singapore, Singapore
View →
IE
Ira Elynna
Colleague at Starhub
Petaling Jaya, Selangor, Malaysia, Malaysia
View →
RP
Ryan Pee
Colleague at Starhub
Singapore, Singapore
View →
TZ
Tony Zhao
Colleague at Starhub
Singapore, Singapore
View →
GL
Gina Low
Colleague at Starhub
Singapore, Singapore, Singapore
View →
JS
Joyce Sng
Colleague at Starhub
Singapore, Singapore
View →
VI
Valentina Iodice
Colleague at Starhub
Naples, Campania, Italy, Italy
View →
OV
Ollie Valencia
Colleague at Starhub
Singapore, Singapore
View →
6 education records
Dc Cercado education
Executive Master Of Business Administration (Mba)
Core Essentials Graduate, Corporate Coaching
Corporate Coach U
Master Certificate, Project Management
Associate'S Degree, Project Management
Btech, Bachelor Of Technology
Computer Technology
FAQ
Frequently asked questions about Dc Cercado
Quick answers generated from the profile data available on this page.
What company does Dc Cercado work for?
Dc Cercado works for StarHub.
What is Dc Cercado's role at StarHub?
Dc Cercado is listed as Service Delivery Management, Enterprise Business Group at StarHub | Agile, collaborative and purpose-driven, with excellent track record in Business Operations, Planning, Operations and Customer Service |Certified Coach at StarHub.
What is Dc Cercado's email address?
AeroLeads has found 1 work email signal at @ymail.com for Dc Cercado at StarHub.
Where is Dc Cercado based?
Dc Cercado is based in Singapore, Singapore, Singapore while working with StarHub.
What companies has Dc Cercado worked for?
Dc Cercado has worked for Starhub, Powerinu Training And Coaching, Coach U, Inc., Risesmart, and Performanceworks International.
Who are Dc Cercado's colleagues at StarHub?
Dc Cercado's colleagues at StarHub include Ng Wei Zhe, Leonard Oh, Eddy Asmadi Mohd Yunus, Ira Elynna, and Ryan Pee.
How can I contact Dc Cercado?
You can use AeroLeads to view verified contact signals for Dc Cercado at StarHub, including work email, phone, and LinkedIn data when available.
What schools did Dc Cercado attend?
Dc Cercado holds Executive Master Of Business Administration (Mba) from California State University-Hayward.
What skills is Dc Cercado known for?
Dc Cercado is listed with skills including Project Management, Management, Business Analysis, Strategy, Telecommunications, Leadership, Managed Services, and Vendor Management.
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