Dick Kam Ming Man Email and Phone Number

• Monitor and provide first and second level technical support to requests received through the IT helpdesk• Identify the root causes of issues • Execute on problem fixes within the system• Follow-up with users to ensure full resolution of issues• Assist the Functional Team with implementation of system improvements at various businesses• Log all help desk interactions• Perform analysis on tickets, to manage recurring problems• Build / maintain manuals and… Show more • Monitor and provide first and second level technical support to requests received through the IT helpdesk• Identify the root causes of issues • Execute on problem fixes within the system• Follow-up with users to ensure full resolution of issues• Assist the Functional Team with implementation of system improvements at various businesses• Log all help desk interactions• Perform analysis on tickets, to manage recurring problems• Build / maintain manuals and processes• Provide business users training as required• Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting Show less

Charged with successfully completing multiple projects including:• Authored company Business Continuity Plan (BCP) and Disaster Recovery Plans, 2018 – 2019.• Upgraded company email systems from On-Premises to O365, 2018 – 2019. • Transitioned critical servers to a co-location for offsite backup to improve performance and connectivity, 2017 – 2018.• Enhanced company telephone system, 2014 – 2018.• Virtualized production servers, 2016 – 2018.• Upgraded the local office… Show more Charged with successfully completing multiple projects including:• Authored company Business Continuity Plan (BCP) and Disaster Recovery Plans, 2018 – 2019.• Upgraded company email systems from On-Premises to O365, 2018 – 2019. • Transitioned critical servers to a co-location for offsite backup to improve performance and connectivity, 2017 – 2018.• Enhanced company telephone system, 2014 – 2018.• Virtualized production servers, 2016 – 2018.• Upgraded the local office network to a high resilient/scalable one, 2017.• Guaranteed compliance with PCI DSS 3.1 standard by upgrading network infrastructure, 2016.• Built an accounting back office system, 2010 – 2015.• Developed and maintained an online booking system, 2005 – 2015.• Created and maintained a tour booking system, 2005 – 2010. Show less