Dick Stevens Email & Phone Number

• Providing operational consulting services to medical groups. Conduct operational assessments of front and back office workflows, interim management as well as reviewing financial and productivity benchmarks to improve.
• Hematology Oncology Associates Medford, OR
• Maimonides Medical Center – Brooklyn NY
• Marshfield Clinic Health System – Marshfield WI
• New York Presbyterian Hospital – Columbia University Medical Group New York NY
• Catholic Health - Initiatives, Houston TX

Cambridge, Massachusetts, United States

• As a consultant, I conducted comprehensive assessments across all medical practice locations, collaborating with clinic staff, managers, and the EPIC team to address key areas such as:
• Enhancing Patient Access and Throughput - Implemented strategies to optimize patient flow and reduce wait times.
• Optimizing Ambulatory Staffing Assessed and recommended changes to FTEs, staff mix, and skill mix to improve operational efficiency.
• EPIC Interface Management Focused on operational changes required for the system-wide EPIC conversion, enhancing front-end functionalities.
• Space Utilization and Cost Management Evaluated and optimized the use of clinic space and reduced operational costs.
• Performance Improvement Identified and implemented best practices to enhance the performance of medical practices.As the interim VP of MAPS, I worked closely with the Senior Leadership Team to design and execute the.

As Senior Business Transformation Advisor, I provide oversight and project management for multiple projects to improve access, business expansion, and increased efficiency. I serve as an internal consultant employing critical thinking skills, for change management, situation analysis, and creative approaches to identify and successfully drive business.

Medford, Oregon, United States

Served as the interim COO to oversee daily clinic operations at three locations for HOA and work with the practice team to manage and prioritize operational initiatives. The focus of this was on stabilizing the group’s operations, and leading strategic improvement projects. Served as liaison between HOA and Asante Health System for negotiants as the staff.

Brooklyn, New York, United States

New York City Metropolitan Area

Successfully completed EPIC Super User Training in Cadence: Front Desk, and Schegistrar, Professional Billing: Charge Entry and Charge Review, and Resolute Professional Billing: charge Entry. Applied operational knowledge with Epic workflows to assist with successful implementation.

Marshfield, Wisconsin, United States

• Conducted system wide site assessments documenting process improvement opportunities related to patient access, referral retention, revenue cycle and daily communication between front and back-office staff.
• Implemented daily huddles system wide to address process improvement opportunities.
• Identified a front-end revenue cycle opportunity to improve coo-pay collections and decrease denials with improved registration process

New York City Metropolitan Area

• Assess call volumes, along with communication between call center and clinical divisions
• Evaluate appointment scheduling, registration practices and front-end collections with recommendations to improve patient access, increase collections and decrease front-end denials
• Improve referral processes to streamline workflow leading to increased patient access
• Review faculty scheduling templates and monitor adherence to revised schedule practices
• Develop monitoring process for bumps, no shows, cancellations, and new patients, access.
• Implement ambulatory space utilization plan to maximizing workflow efficiencies.

Houston, Texas, United States

On-site assessment of multiple clinic practice’s revenue cycle management. Deliverables include improved demographic/registration data collection, provider documentation, coding, claims processing and collections. All deliverables require policy/procedure development, staff training, and establishment of benchmark for auditing and measuring progress.

Orlando, Florida, United States

• Working as a consultant conducting operational assessments and supervision of Urology Department
• Conducted multiple site assessments focusing on in-depth operation analysis related to improving, patient access, and scheduling, staffing and operational performance.
• Identified access barriers impacting patient scheduling, proposed standardization of scheduling templates and protocols
• Completed phone call volume analysis determining impact on pre-registration process, ability to schedule appointments, gathering of key demographic data, and patient access.
• Standardized co-pay and patient balance collections process
• Resolved revenue cycle issues negatively impacting collections.

800 West Cummings Park, Suite 6000, Woburn, MA 01801

Culbert Management Consultant working with hospitals, physicians, and other providers to improve their delivery of care to patients and to manage revenue, while navigating the challenging environment in the healthcare industry. Talented, seasoned healthcare professionals who work closely with clients to determine the best solutions for managing change. A.

Madison Wisconsin