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Servant Leadership | Revenue & Market Share Strategist | Multi-Property Oversight | Operations Efficiency | Asset Management | Service Champion | Vice President | General Manager Full Service HotelsConnect with me at dickturner484@gmail.com. I have worked with the industry’s leading management companies and led top branded hotels in highly competitive markets. In my experience I have navigated several up and down economic cycles, learning to spot and stay ahead of the ebb and flow. This has allowed me to seize pricing opportunities and adjust cost structures to maximize hotel profitability despite the cycle. I have learned from great mentors, companies and brands and bring it all together in my unique leadership style. • Multi-unit operations leadership achieving market share, revenue and NOI growth• Enhanced brand relations, negotiated PIP’s, brought hotels out of Quality Assurance Audit failures• Drove lower food costs and improved consistency using national purchasing platform• Wrote and implemented new labor productivity standards for multi-branded portfolio• Negotiated national vendor agreements, managed sponsorships for national conference• Proficient in ProfitSword, Hyperion, Hotel Effectiveness, OnQ PMS, Microsoft Office, Delphi, myAvendra.com/ iBuyEfficient• As a General Manager, awarded Acquisition of the Year at four consecutive hotels, Hotel of the Year, and Marketing General Manager of the Year
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General ManagerLe Méridien Chicago - Oakbrook Center Mar 2019 - PresentOak Brook, Il, UsWorking with Wischermann Partners, leading an elite team in personalized service for this chic lifestyle hotel at the exclusive Oak Brook Center. The hotel's signature restaurant, El Tapeo - a Modern Spanish Kitchen, with breathtaking views on the top floor, specializes in Spanish cuisine. The hotel is complemented with Le Meridien Spa Suites, elegant salons with floor to ceiling windows and a board room on the 9th floor, as well as a classy illy coffee bar and lounge. The hotel is the clear market share leader, and #1 in the brand for Intent to Recommend, serving the highest tier of clientele in the Oak Brook area. -
Hospitality ConsultantTurner Consulting Nov 2018 - Mar 2019Performed hotel consulting services and task force management for full service hotels. Led acquisition team of a full service hotel for Maverick Hotels & Restaurants. Completely re-staffed the hotel and leadership team. Recruited and trained the General Manager.
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Vice President OperationsSpire Hospitality Jul 2015 - Nov 2018Irving, Texas, UsDirect oversight of hotel management teams for multiple full-service hotels under a variety of global brands across the US. Build operating and capital budgets, drive performance, growth and value. Focused on delivering outstanding employee and guest satisfaction. Involved in underwriting of target assets as well as transitioning and re-positioning of newly acquired assets. Simultaneously supported 8 hotels through full renovations. Drove 28% CAGR in regional portfolio NOI and annual double-digit RPI growth from 2015-2018. For the Spire portfolio - established new labor standards via Hotel Effectiveness app, implemented Kipsu guest digital conversation app, drove lower food costs through standardization of specifications through the Avendra platform, renegotiated elevator agreements for $64k in savings, sourced water safety program. -
PrincipalAuctus Hospitality Partners, Llc Oct 2013 - Jul 2015Principal and founder of a firm offering consulting and contract services to the hospitality industry. Clients included Spire Hospitality, HEI Hotels & Resorts, Wischermann Partners and SB Yen Management Group in various markets including Nashville, Charlotte, Minneapolis, Cincinnati, Chicago and Atlanta.
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General ManagerHyatt Regency Schaumburg With Pyramid Hotel Group Dec 2012 - Oct 2013This elegant 468 room hotel in Schaumburg is adjacent to Woodfield Mall, the midwest's largest, with unlimited dining and entertainment options. The hotel is the perfect location for corporate & leisure travel to the Schaumburg area as well as for hosting corporate meetings, conventions and events with 30,000 SF of event space. The elegant ballrooms are ideal for weddings and special events and the service is unmatched. Of course, the cuisine is spectacular in the Hyatt tradition. My favorite part of this experience was the tremendous team of Hyatt colleagues I was privileged to work with.
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General ManagerDoubletree By Hilton Chicago - Oak Brook With Pyramid Hotel Group Aug 2011 - Dec 2012I enjoyed managing this beautiful hotel in the upscale community of Oak Brook. 427 rooms & suites, 31,000 SF of event space with a 7,500 SF ballroom. Amenities include Executive Level accommodations, Foxes Sports Bar & Grille, The Den Wine Bar & Restaurant, the Atrium Cafe, indoor pool, fitness center and free covered parking. Adjacent to Oak Brook Center Mall and corporate headquarters for several global enterprises. This was a great opportunity to reposition a hotel coming out of the recession for market-leading growth.
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General ManagerRenaissance Chicago North Shore With Davidson Hotels Jun 2010 - Aug 2011Bethesda, Md, Us385 rooms, 22,000 SF of event space. Completed conversion to a lifestyle hotel with Renaissance immersion, training and upgrade of talent, full renovation of guest rooms, meeting and public space, bar & restaurant repositioning. Achieved $11 MM annual revenues and drove 2011 RPI growth of 17.8%; 75% flow through to NOI. 2010 RPI growth 23.8% with 75% flow to NOI through strategic re-negotiation of multi-layered business from top account, aggressive rate strategies and direct sales effort. -
General ManagerEmbassy Suites Chicago Downtown With Sunstone Hotels Jan 2003 - Jun 2010363 Rooms, high volume property in the center of everything fun in downtown Chicago. Sunstone Hotels acquired the hotel and brought me back to return it to its prior revenues and profitability. Upon Sunstone dissolving its management company in 2010, the contract was acquired by Davidson Hotels & Resorts. This hotel was a rich experience from a revenue management and sales & marketing perspective. The staff was awesome and very much the reason for the hotel's sustained success. Managed by Sunstone Hotels.
Dick Turner Skills
Dick Turner Education Details
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The University Of MemphisBiology -
Christian Brothers High SchoolGeneral
Frequently Asked Questions about Dick Turner
What company does Dick Turner work for?
Dick Turner works for Le Méridien Chicago - Oakbrook Center
What is Dick Turner's role at the current company?
Dick Turner's current role is General Manager.
What is Dick Turner's email address?
Dick Turner's email address is di****@****ast.net
What is Dick Turner's direct phone number?
Dick Turner's direct phone number is +184749*****
What schools did Dick Turner attend?
Dick Turner attended The University Of Memphis, Christian Brothers High School.
What are some of Dick Turner's interests?
Dick Turner has interest in Food And Wine, Travel, Family And My Children's Activities.
What skills is Dick Turner known for?
Dick Turner has skills like Hotels, Hotel Management, Hospitality, Yield Management, Hospitality Industry, Revenue Analysis, Hospitality Management, Pre Opening, Restaurants, Budgets, Customer Service, Strategic Planning.
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