We are digital innovators. We bridge the gap between your old and your new business model. From proposition and customer journey to apps, data and integration with the existing organization and its business processes and systems.We believe that cooperation is a precondition for sustainable change. That is why we put your people first. We give them confidence and responsibility for change. So the employees, market knowledge and assets of your organization contribute as much as possible and the transition of your company is successful and sustainable.

We are digital innovators. We bridge the gap between your old and your new business model. From proposition and customer journey to apps, data and integration with the existing organization and its business processes and systems.We believe that cooperation is a precondition for sustainable change. That is why we put your people first. We give them confidence and responsibility for change. So the employees, market knowledge and assets of your organization contribute as much as possible and the transition of your company is successful and sustainable.

Supporting the PMO and SAP4Hana development team within the Meter2Cash Department with the implementation of SAP4Hana. Main objectives: data cleaning, data migration, preparing cutover and go live. Furthermore advise and support in improving the understanding and awareness of privacy and security as OSE as part of the Vitens Security Organisation and Compliance and Privacy Organisation.

Managing a team of independent professionals, who execute the following disciplines for and within the Customer Service department for Vitens and Evides (>200 Employees):• WorkForce Management ; forecasting, planning, monitoring and coordination of the Customer Service for Vitens and Evides.• Planning & Monitoring Meter2Cash; production planning, monitoring and coordination (>10 million pieces per year) of customer communication (invoices, mailing, settlements).• Process and Change Management Meter2Cash; monitor and improve core processes and customer experience.• Coordination of Training ; coordination of development and execution.• Content and communication ; internal information, customer communication, processes, procedures and instructions.• Reporting and data analysis, Financial monitoring.• Compliance, Internal Control Framework and Risk management.

Monitoring process performance and improve where needed in the Customer Service Department with the help of two process teams, learning and trying to achieve Black belt certification.Advise and support in improving understanding and awareness of privacy and security as part of the Vitens Security Organisation and Compliance and Privacy Organisation.

Main focus is to be a consultant for the complete Automotive organization including all retail-partners in supporting on topics like contract & (OEM) guidelines, process optimization opportunities, new retail formats, innovation and digitization, auditing (internal as retail organization, incl. ISO 9001.ff and mystery-shopping) Goals are maintaining and where necessary improving quality in the whole Organization to increase customer loyalty. Last Years more and more focus was upon innovation, digitization and automate. Activities and responsibilities gave lots of experience in Project-organization, Agile/Scrum environment, Organizing Workshop, Training and Events to inform retail-partners on new relevant topics and knowledge. Stakeholders: OEM’s, Internal and Retail Partners.Main Topics:• Retail Processes (sales, service and lead-management)• Contracts, guidelines, auditing incl. ISO9001, asset management, mystery-shopping • MMO, Efficiency, Rayon-analysis, market-share.• Product owner for Automation of company processes in low-code Mendix applications incl. agile and scrum project-managementRecent achievements:• Remote auditing via Video Call - Google Meet • Implementing auditing by IPad• Develop Mendix application for audit planning and administration• Develop Mendix application for asset management

Consultant and auditor on behalf of the Concern Partner-certification of Volkswagen AG including ISO 9001 Quality Management.

As a result of my Thesis at Pon, for University of applied sciences, started in theBack Office. Responsible for the planning & administration of the Audits performed for the Concern Partner-certification for Volkswagen AG incl ISO 9001.