Partners with operational leadership to ensure service levels are met:• Monitors CMS for calls in queue, excessive talk time, agents in an extended aux status • Monitors break and lunch schedules, tardiness, and/or early departures due to sickness or family emergency to ensure proper staffing levels and adherence• Documents system or telephone problems identified by team members; provides follow-up to ensure problem is resolvedOTHER RELATED DUTIES • Escalates any larger system and/or telephone problems to both operational leadership and client management• Assist Schedulers/Team Managers (weekly) with revisions of work schedules• Assist Schedulers/Team Managers in reviewing agent requests for time off such as vacation and personal days • Other duties as assigned to include various ad hoc reporting requests• Looks for and reports on trends for all related KPI’s. i.e. Occupancy, Service Level, AHT and Absenteeism• Evaluates opportunities for down-staff/overtime and communicates recommendations accordingly

Performs responsible administrative and clerical support to the Operations Director of a call center. Work includes office administration and event planning. Work is performed under direct supervision.

• Reports to school office at beginning of school day to pick up required materials/schedule of classes and at the end of the school day to return materials. Follows sign out procedures as prescribed by the principal.• Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.• Carries out a program of study prescribed in the lesson plans left by the classroom teacher.• May perform duties usually required of absent teacher such as lunchroom duty, hall monitoring, etc.• Performs other related duties as directed by principal.

• Greeted infants and their parents warmly and with enthusiasm each morning.• Maintained an open, friendly, and cooperative relationship with each child and family.• Promoted feelings of security and trust in infants and toddlers.• Responded quickly in a soothing and tender manner to infants' cries or calls of distress. • Organized each day's activities to provide children with a variety of experiences and opportunities that allow them to develop curiosity, initiative, problem-solving skills, and creativity, as well as a sense of self and a feeling of belonging to the group.• Completed timely, neat, accurate documentation of screenings, assessments, individualized plans, attendance, daily health checklist, feedings, daily activity logs for parents, home visits, inventories, and other documentation as may be deemed necessary for proving quality services.• Submitted bi-weekly, written developmental plans to the center director for each child, according to growth and needs, with input from parents.• Maintained a safe, clean, care-giving environment, practices good personal hygiene and hand washing, and assures the well being and safety of all of the children in that environment.• Attended all training opportunities and staff meetings as provided and scheduled.• Performed any other tasks deemed necessary by the center director.

• Maintained quality service by establishing and enforcing company standards.• Coordinated efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.• Increased location's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining new team members; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.• Accomplished quarterly goals by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone in a timely and friendly manner• Assist to assess condition of rental upon return• Process returns, check-ins and exit kiosk transactions• Understand and communicate rental terms and conditions, vehicle features and other services • May sell optional protection products, upgrades, fuel options and other additional equipment• Clean vehicle interior and exterior by hand or by operating washing equipment when needed• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing