Property Maintenance, repair, upkeep. Includes painting, drywall repair, flooring replacement, plumbing and electrical repair, grounds upkeep, complete remodels. Cleaning mobile homes after move-outs, etc...

Property Maintenance, repair, upkeep. Includes painting, drywall repair, flooring replacement, plumbing and electrical repair, grounds upkeep, Cleaning mobile homes after move-outs, etc...

Assisted with cabinet building process. Started in Doors; cutting parts, building and prepping for paint, assisted in cabinet face production and line.

Manage maintenance and upkeep of residential properties in accordance with customer requirements. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance. Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for residential properties.

Led IT operations for a large university that included providing network and desktop support for faculty, staff, and students. Troubleshooted printers, VOIP, desktops, laptops, servers, and thin clients. Installed software packages and reimaged computers on a regular basis. Assisted in developing and managing IT project plans, schedules, and budgets. Tracked and managed network availability, reliability, capacity, and utilization issues. Provided technical support and customer service. Added users to Active Directory and established membership groups. Selected Highlights:Planned and coordinated resources to support the delivery of various IT projects that included installing computer and thin client networks - completing all project deliverables and completion dates with minimal additional costs. Ensured that networks/computer systems were designed, tested, documented, implemented, enhanced, and corrected according to operational standards and expected service quality.Researched, evaluated, and selected new equipment, software, and processes critical to managing and sustaining business continuity throughout the organization.

Generated reports and provided field and PC support for a large telecommunications firm. Collaborated with Supervisors and Managers to analyze and reconcile discrepancies in call center numbers. Prepared customized reports to meet business reporting needs. Tracked customer escalation forms for accuracy, completeness, and validity for customer issues. Reestablished customer accounts and eliminated errors caused by database conversion. Trained and mentored 70+ Agents in technical and customer service support. Selected Highlights:Streamlined processes for reporting call performance statistics essential to measuring and communicating business performance and trends to senior management. Key member of cross-functional team tasked to successfully transition AT&T from the @Home Network to AT&T backbone.Increased customer service response times by effectively converting customer escalation forms from an outdated paper form to a more reliable, efficient web-based form. Developed and implemented business reporting tools to help track internal/external issues for managing the allocation of resources to support customer service initiatives. Met or exceeded performance goals in call volume and average handling time by identifying and resolving complex technical and customer service issues for high speed internet subscribers.Monitored command center call volume and resources to ensure compliance with corporate guidelines, while ensuring high levels of customer satisfaction.

Maintained good customer relations by informing the public of job status and keeping to schedule; Installed and repaired fire hydrants, water and sewer lines and cleaned job sites upon completion; Hauled heavy equipment to job sites. Operated front end loader, back hoe, and dump truck; Performed data entry for mapping and maintenance programs; Inspected water meters in new homes, new water lines, and marked buried lines for digs

Managed the overall business including customer service, repairing of footwear and misc. leather goods, retail sales, placing orders and accounting for monies taken in; Participated in shipping, receiving and keeping inventory of store products; Kept up on customer relations; managed team of 5 employees; handled marketing.