Customer Care Manager Nw Europe
CurrentCustomer Care manager Benelux, UK, Ireland and Nordics for TCL Communication and Alcatel mobile
Apr 2023 - Present
AeroLeads people directory · profile
Dick Oosterling Email & Phone Number
Customer Care Manager NW Europe at TCL Communication
at
TCL Communication
1 work email found
@telfort.nl
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Care Manager NW Europe at TCL Communication
Location
Moordrecht, South Holland, Netherlands
Company size
Who is Dick Oosterling? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Dick Oosterling is listed as Customer Care Manager NW Europe at TCL Communication at TCL Communication, a with 1212 employees, based in Moordrecht, South Holland, Netherlands. AeroLeads shows a work email signal at telfort.nl and a matched LinkedIn profile for Dick Oosterling.
Dick Oosterling previously worked as Customer Care Manager NW Europe at Tcl Communication and Customer Care Manager Benelux & UK/IE at Tcl Communication. Dick Oosterling holds Electrical And Electronics Engineering, Mts from Ir. A.J. Versfelt.
Company email context
Email format at TCL Communication
This section adds company-level context without repeating Dick Oosterling's masked contact details.
{first}.{last}@telfort.nl
86% confidence
AeroLeads found 1 current-domain work email signal for Dick Oosterling. Compare company email patterns before reaching out.
Profile bio
About Dick Oosterling
Senior Customer Care / Reverse Logistics leader with 20+ years expertise in successful developing and executing global product returns strategies, building service infrastructures and customer care solutions enhancing holistic customer experience. Game changer in start-ups and established companies, locally to worldwide. • Drove mobile carrier service cost down negotiating better contract fees and conditions. • Achieved double digit cost reduction on average unit repair price, gained back significant incorrect claimed 3rd party repair cost.• Created an excellent partnership with range of high-end service partners worldwide. • Defined and optimized reverse logistics processes throughout launch, re-launch and sunset life cycles.• Developed and implemented revenue generating services.• Setup omni channel customer contact centers focusing on self-help solutions and tools.
Listed skills include Telecommunications, Mobile Devices, Mobile Communications, Management, and 35 others.
Current workplace
Dick Oosterling's current company
Company context helps verify the profile and gives searchers a useful next step.
Tcl Communication
10 roles
Dick Oosterling work experience
A career timeline built from the work history available for this profile.
Customer Care Manager Benelux & Uk/Ie
Customer Care manager for mobile brands; TCL, Alcatel, BlackBerry and Palmwww.tcl.eueu.alcatelmobile.comwww.blackberrymobile.comwww.palm.com
Jan 2019 - Apr 2023
Customer Care Manager Benelux & Nordics
TCL Communication operates under 3 key brands: TCL, Alcatel and BlackBerry.
Aug 2016 - Mar 2019
Director After-Sales Support
Self-starting role redesigning global reverse logistics process from scratch to optimized customer centric. Setup centralized Customer Care Team. Build and lead 19 FTE teams based in India, China, USA. Member of Pioneer team driving cross-functional improvements and cost reductions, advising these to C-level and board. Implemented revenue generating services.
Apr 2011 - May 2016
Senior Manager European Service Operations
Build and led team of 5 specialist supporting EU subsidiaries improving service delivery, auditing service partners, implementing service strategies. Fulfilled interim management for training (8 FTE) and customer care teams (8 FTE). Build and led LGE Business Solutions B2B TAC (7 FTE) supporting European System Integrators and key-customers. Represented LGE within Digital Europe, partnering with the European Institutions and other European and global bodies on reverse logistics and customer care related topics, regulations and proposals.
Apr 2005 - Mar 2011
Manager Operations
Expanded > 100K repairs / year after transition from Alcatel to Solid Vision adding Samsung, Motorola, Sagem and Dell repairs for KPN, T-Mobile, Orange. Managed daily operations. Represented Alcatel Mobile Phone Division as Customer Service manager Benelux. Participated in quarterly Alcatel Mobile European Strategy meetings.
Sep 2002 - Mar 2005
Manager Spares & Repair
Alcatel Telecom Nederland
Lead 3 key functionalities within Alcatel Benelux Service organization.• Customer Service manager – Represented Alcatel as Customer service manager mobile phones Benelux, reporting to Alcatel HQ Paris. Initiated Benelux carrier service implementations, reporting’s and drove service improvements. Contributed to global service strategies. • Mobile phone repair – Build and led from scratch 12 FTE Mobile Phone repair center processing 80K repairs / year. Team achieved as only external partner KPN AQL-II certification.• Spare parts & Network equipment repair – Managed 19 FTE taking care of € 7M value spare parts. Warehouse processed > 120K order lines and outsourced > 21K repairs / year to 3rd parties worldwide. Operational execution of Carry-in and EU wide 24/7 on-site swap network equipment contracts.
Feb 1998 - Sep 2002
Supervisor E- Maintenance
Ensuring max up-time of production lines in 3 food plants during 24/6 shifts with 7 FTE team.
Mar 1997 - Feb 1998
Supervisor Repair
Led 12 FTE ICT repair centre handling customer carry-in repairs and field technician returns.
May 1990 - Feb 1997
Network Engineer
Van Den Berg Infrastructuren Bv
Fixed line network designer at KPN, preparation network and 5ESS switches changes and upgrades.
Sep 1988 - Apr 1990
Team & coworkers
Colleagues at TCL Communication
Other employees you can reach at tclcom.com. View company contacts for 1212 employees →
OA
Olapoju Adedolapo
Colleague at Tcl CommunicationIpokia, Ogun State, Nigeria
View →
VB
Venkatesh Bhuvanesh
Colleague at Tcl CommunicationMadurai, Tamil Nadu, India
View →
YY
You Yun
Colleague at Tcl CommunicationHerndon, Virginia, United States
View →
SN
Sri Nikitha
Colleague at Tcl CommunicationChennai, Tamil Nadu, India
View →
RJ
Rohit Jadhav
Colleague at Tcl CommunicationPune, Maharashtra, India
View →
BY
Bimin Yin
Colleague at Tcl CommunicationNingbo, Zhejiang, China
View →
KP
Keerthi Prasath
Colleague at Tcl CommunicationChennai, Tamil Nadu, India
View →
TV
Toto Viriat
Colleague at Tcl CommunicationBourg-En-Bresse, Auvergne-Rhône-Alpes, France
View →
HK
Harshil Kadyan
Colleague at Tcl CommunicationKarnal, Haryana, India
View →
VB
Veera Babu
Colleague at Tcl CommunicationBengaluru, Karnataka, India
View →
Olapoju Adedolapo
Colleague at Tcl CommunicationIpokia, Ogun State, Nigeria
View →
VB
Venkatesh Bhuvanesh
Colleague at Tcl CommunicationMadurai, Tamil Nadu, India
View →
YY
You Yun
Colleague at Tcl CommunicationHerndon, Virginia, United States
View →
SN
Sri Nikitha
Colleague at Tcl CommunicationChennai, Tamil Nadu, India
View →
RJ
Rohit Jadhav
Colleague at Tcl CommunicationPune, Maharashtra, India
View →
BY
Bimin Yin
Colleague at Tcl CommunicationNingbo, Zhejiang, China
View →
KP
Keerthi Prasath
Colleague at Tcl CommunicationChennai, Tamil Nadu, India
View →
TV
Toto Viriat
Colleague at Tcl CommunicationBourg-En-Bresse, Auvergne-Rhône-Alpes, France
View →
HK
Harshil Kadyan
Colleague at Tcl CommunicationKarnal, Haryana, India
View →
VB
Veera Babu
Colleague at Tcl CommunicationBengaluru, Karnataka, India
View →
1 education record
Dick Oosterling education
-
Ir. A.J. Versfelt
FAQ
Frequently asked questions about Dick Oosterling
Quick answers generated from the profile data available on this page.
What company does Dick Oosterling work for?
Dick Oosterling works for TCL Communication.
What is Dick Oosterling's role at TCL Communication?
Dick Oosterling is listed as Customer Care Manager NW Europe at TCL Communication at TCL Communication.
What is Dick Oosterling's email address?
AeroLeads has found 1 work email signal at @telfort.nl for Dick Oosterling at TCL Communication.
Where is Dick Oosterling based?
Dick Oosterling is based in Moordrecht, South Holland, Netherlands while working with TCL Communication.
What companies has Dick Oosterling worked for?
Dick Oosterling has worked for Tcl Communication, Sonim Technologies, Lg Electronics, Solid Vision B.V., and Alcatel Telecom Nederland.
Who are Dick Oosterling's colleagues at TCL Communication?
Dick Oosterling's colleagues at TCL Communication include Olapoju Adedolapo, Venkatesh Bhuvanesh, You Yun, Sri Nikitha, and Rohit Jadhav.
How can I contact Dick Oosterling?
You can use AeroLeads to view verified contact signals for Dick Oosterling at TCL Communication, including work email, phone, and LinkedIn data when available.
What schools did Dick Oosterling attend?
Dick Oosterling holds Electrical And Electronics Engineering, Mts from Ir. A.J. Versfelt.
What skills is Dick Oosterling known for?
Dick Oosterling is listed with skills including Telecommunications, Mobile Devices, Mobile Communications, Management, Vendor Management, Outsourcing, B2B, and Product Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Dick Oosterling you were looking for.
Richard Oosterling
1 email domain
Richard Oosterling
1 email domain