Dickson A K. Email & Phone Number

Silver Spring, Maryland, United States

• Ensure maintenance of case records according to contractual and COA standards• Participate in NCCF Leadership Meetings, Trainings and Mentoring • Provide monthly and quarterly reports to the Administrator of Family Services, detailing program successes and barriers, as well as client success stories and employee recognitions• Submit performance evaluations in accordance with agency policy• Attend external and internal meetings as needed• Advocate on behalf of the resident regarding secure and fair housing, self-sufficiency, and the use of community-based referrals for family support, while increasing avenues for consumers to utilize community-based resources• Coordinates tenant’s eviction process and represents agency in court• Maintains positive working relationships with internal and external stakeholders throughout Montgomery County, MD

Silver Spring, Maryland, United States

• Managed operations for five family housing programs, serving an average of 55 homeless children and parents annually. Worked directly with social workers and therapist to place families in permanent housing • Trained and supervised five full-time staff and one intern• Formulated diagnostic impressions of potential and current clients. Provided detailed assessments to mental health partners• Collaborated with external services providers, vendors, and landlords, including coordinating directly with therapists to create treatment plans and share diagnostic impressions• Managed and operated a 24/7 crisis line for 75 families, assisting with ongoing crisis management and brief, goal-oriented therapeutic interventions during times of emergency and distress• Assessed clients for appropriate interventions and supports. Made referrals for ongoing treatment and mental health care opportunities. Advocated as needed for other community resources• Maintained and monitored data to meet reporting grant guidelines• Understood and engaged on details of the Project Based Voucher Program

Silver Spring, Maryland, United States

• Coordinated and completed initial intake processes for referrals to the Project Voucher Program• Provided referrals and monitoring of internal and external treatment providers, including those who specialize in employment, parenting, substance abuse treatment, mental health, and childcare services• Ensured client files were maintained according to agency, county, state, federal and COA regulations. Tracked appropriate statistical client-related data• Wrote bio-psycho-social assessments identifying strengths and needs of families• Collaborated with families to develop service and employment plans. Identified goals and tasks related to increasing self-sufficiency and well-being; helped clients realize milestones and long-term goals• Linked with and transported clients to appointments with community resource providers• Provided conflict resolution and therapeutic support to clients to resolve ongoing family conflict and unresolved trauma• Initiated and assisted clients with the project-based voucher program application process. Enrolled new clients into the project-based voucher program, including coordinating interviews, collaborating with partnering providers, assisting with identifying various move-in resources such as furniture, enrolling children into school, etc• Participated in quarterly Case Review meetings with staff members and interns

Baltimore, Maryland, United States

• Provided individualized services to clients on-site at Empowering Minds Resource Center (EMRC), within clients' homes and in the wider community • Assisted individuals in arranging medical appointments and making their annual checkups appointments• Assisted individuals in obtaining food assistance (Food Stamps)• Assisted individuals on caseloads with obtaining housing vouchers through the state of Maryland

Lanham, Maryland, United States

• Collected information to assist in participant service plans• Accessed and recorded client and community resource information and care coordination activity• Secured and evaluated information such as psychological, medical, and social factors contributing to our participant’s situation, assisting in the development of plans for service coordination• Provided consistent telephone contact with participants, their family members, and caregivers to support the coordination of services and monitor participants’ progress• Managed multiple priorities and tasks with flexibility to enhance support-planning services