Dickson M. Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Responsibilities in Indodana (part of Cermati Fintech Group):+ Assisting Director of Operations to oversee 7 operations departments namely Desk Collections, Field Collections, Telesales, Customer Service, Quality Assurance, Credit Analyst and Anti-Fraud + Leading Operations Strategist department which responsible for Objective Key Result (OKR) monitoring, operational risk mitigation and delivery of improvement initiatives to achieve OKR+ Working closely with stakeholders to ensure routine operations tasks are completed on timely basis

Jakarta, Indonesia

Responsibilities in Cermati.com (part of Cermati Fintech Group):+ Worked closedly with Chief Product Officer to grow Payment Point Online Bank (PPOB) business + Represented company as Business Lead for commercial/partnership matters of PPOB business + Collaborated with BCA to secure new verticals for BCA Lifestyle+ Coordinated with stakeholders to ensure timely delivery of product developments

Jakarta, Indonesia

Responsibilities in Cermati.com (part of Cermati Fintech Group):+ Worked closely with VP of Insurance to grow and optimize marketplace business + Collaborated with stakeholders to drive performance improvement initiatives and achieve operational metrics target (Gross Written Premiums, Leads Conversion Rate, Cost per leads, Contribution Margin)+ Proposed business strategy for consumption of top managements via primary and secondary research

Jakarta, Indonesia

Business Consulting experiences:+ Proposed partnership model to improve bottom line performance of a consumer goods (multinational FMCG company)+ Delivered market entry strategy to Indonesia; market sizing for 10 healthcare support services (leading asset management and infrastructure solutions company in APAC)+ Transformed source-to-pay (S2P) process to ensure successful ERP system migration (multinational service company)+ Synthesizing multiple researches and craft strategy related proposals to answer client needs (various companies)

Jakarta, Indonesia

Responsibilities in Wealth Management Division - Bancassurance Business Management:+ Leading a team of 3 people with responsibilities to all aspect of marketing communications and internal educations for in-branch Bancassurance activities+ Spearheading the creation of new brand identity and design template for BCA Bancassurance+ Creating annual marketing plan and budget + Overseeing creative content creation and media placement activities related to brand awareness, new products and marketing program+ Ensuring all promotional items or media placements are complying to bylaws, and corporate brand identity standard+ Creating training roadmap for front liners and managements+ Reviewing training materials and conducting Bancassurance education classes+ Keeping track of insurance license (AAJI) needs for front liners.

Jakarta, Indonesia

Responsibilities in Sub Division Wealth Product Management - Bancassurance:+ Maintaining good rapport with insurance business partners and branch officials+ Liaising with business partner and branch offices to resolve operation issues or any unforeseen circumstances + Visiting branch offices for various purposes such as sales visit, socializing new marketing program and sharing Bancassurance best practice+ Conducting education classes for front-liners regarding product knowledge and best practice+ Performing data analytics to gather insights regarding customer segmentation, product positioning, business potential, sales trend and marketing program effectiveness+ Utilizing data analytics to understand sales potential and determine in-branch Bancassurance annual sales target for more than 900 branch offices+ Involving in multiple ad-hoc projects to improve business process+ Composing various presentation topics for top management consumption+ Creating and blasting official documents to all branch offices pertained to marketing program, report, business practice or any announcement related to in-branch Bancassurance activities