Dickson Tan Email & Phone Number

Singapore

• GCP tools - BigQuery, Dataproc, Cloud Functions• Attachment to IHIS (Integrated Health Information Systems) to build and deploy a NLP Named Entity Recognition Model• Text summarization of clinical notes

• Analyzed data on call centre’s workload and planned initiatives to mitigate projected increases• Formulated the productivity and quality scorecard for customer service agents• Strategic manpower planning of agents to meet demands of call centre• Conducted market research on new technology initiatives• Managed IT projects to innovate the call centre

• Tracked and analyzed fund performance data for the E-Payment Fund Committee• Analyzed the charging of services by various transport operators and formulated the Transit Charging Framework to ensure a sustainable economy• Analyzed commuter behavior to plan out strategic island wide e-payment initiatives• Negotiated with numerous stakeholders such as NETS and EZ-LINK to operationalize various e-payment projects• Set up proper ISO documentation for new Concession Cards arrangements• Handled Concession Cards related feedback and helped to restructure the feedback process for greater efficiency• Group Coordinator for LTA’s AskJamie Project

• Supervised a group of 3 surveyors in the General Household Survey • Motivated and trained the surveyors to hit the survey targets• Handled complaints from uncooperative residents

Data Science Immersive

Completed a full-time data science course with more than 480 hours of data analysis, visualization, web scraping, machine learning.

Education record