Dickson Chew Email & Phone Number

Singapore

Promoted through the ranks from Technical Support Manager to Director of Technical Operations, responsible for leading and managing the Service Business team of up to 40, consisting of Program Managers, Technical Support, Repairs and Services Customer Service members to deliver a comprehensive suite of aftermarkets services and support for the Asia Pacific customers.• Received multiple awards including Star Award for contribution to Project Kathmandu for Service Development in 2012, Best Team Award in 2007, and Sales Impact Award in 2002. Received Top Performer for Asia Pacific for 3 consecutive years from 2003-2005.• Developed the service operations infrastructure for Asia Pacific through a combination of regional depots and 3rd party service providers: • Managed a team of 15 technical support personnel providing pre- and post-sales technical assistance to partners and end customers, consistently achieved greater than 90% response time within 1 business day; • Built up and managed 3 repair centres in Singapore, Shanghai and Sydney, with a team of 12 repair personnel, consistently achieving greater than 90% for repair turnaround time within 5 business days; • Grew and managed more than 90 key partners under the Zebra Authorized Service Provider (ZASP) program. • Developed repair support network using 3rd party service providers in key markets eg. Australia, China, Japan. • Creation of CAG (Custom Applications Group) within APAC to manage the delivery of custom solutions to increase win percentage of key pre-sales project• Managed the Aftermarket products & service (extended warranty & out of warranty) called ZebraCare for the region. Aftermarket products includes spare parts, printheads & aftermarket kits for the region.• Successfully led the Product Management team to conceptualize and develop printer products specifically meant China, penetrating the market with 100% units growth year over year from 2011 – 2013.

• Designed electrical and electronic control systems for automation projects including software coding and development for programmable logic controllers (PLC), within South East Asia.• Project managed and co-ordinated with supplies/vendors and sub-contractors including site supervision of installation, testing and commissioning of automation systems for on-time delivery of system to customers.• Projects involved used a variety of devices including sensors, hydraulic lifts, pneumatics to control the conveyor systems to run optimally.• Programmed and/or used multiple brands of PLC eg. Omron, National, Mitsubishi, Sharp and Allen Bradley• Lead Electrical Engineer attached to Changi Airport Terminal 2 Baggage Handling System Maintenance team in 1996. Managed a team of 5 Technical Officers and 4 electrical technicians.a. Achieved high 99.9% system availability 24/7, with 2 hrs standby in emergency cases.b. Successfully developed Access database to track system uptime and shortshipment of bags due to system issue.

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Electrical Engineering (Honours)