General Manager with over 15 years of senior business leadership, with a proven track record of building teams from scratch, driving operational excellence and delivery exceptional, industry leading performances.My expertise lies in setting up technical operations, R&D and sourcing operations, product management, service development, partner management and project management across Asia Pacific. 1. Proven ability in developing multiple technical support and repairs operations, pre-sales systems and workforce across the region. Consistently achieved high customer satisfaction and business competitiveness.2. Led the Aftermarkets team in APAC to offer support in areas of spare parts, printheads and in-warranty and out-of-warranty services to customer base. Activities include setting of price/discount structure and strategy, service quotations for tenders/bids and Aftermarket revenue forecast in consultation with sales and marketing teams.3. Led cross functional and cross cultural teams of up to 40 for service delivery, Aftermarket and customized solutions, collaborating with global teams on complex technical operations.4. Effective client engagement abilities and experience in Asia Pacific, to promote mindshare and develop support capabilities across the reseller network. Developed and managed 3rd party service provider/s including 3PL relationships for repairs services in the region in accordance with global processes and alignment to global services strategy.5. Provide leadership in Product Management function for 6 years. Possess deep understanding of markets served, developed product positioning and trained sales team to understand the value proposition of products sold. Successfully launched numerous products to the region each year, with 3 key regionalized products for Asia Pacific.6. Practical project management experience in a leading Singapore company dealing with Automation and Material Handling System, worked with SCADA system in Changi Airport and familiar with various PLC programming languages like Omron, National, Mitsubishi, Sharp and Allen Bradley.