Christine Dickson Email and Phone Number

I provide solutions that improve the customer engagement, while providing efficiencies in the client's environment.An effective Contact Center design considers the impact on customer service, potential revenue generation and contact center employee retention. It also addresses an organization's ever changing customer and internal user requirements with solutions that adapt to current and future business models.As a consultant, my experience with multiple Unified Communications and Contact Center architectures helps organizations future proof their buying decisions, meet corporate and end user technology requirements, as well as, provide guidance for application integration, analytics and failover.As an experienced sales engineer, I'm able to quickly understand your business needs and guide your decisions through a myriad of choices, to arrive at solutions that solve problems and contribute to your revenue stream.