Dickson Lew Email & Phone Number

Kuala Lumpur, My

Malaysia

- Spearheaded Customer Retention: Recognized as the Most Valuable Person for Customer Retentionin 2022, successfully renewing SGD 2 million of annual recurring revenue across all managedaccounts, including esteemed Fortune 500 companies such as HP, Valiram, Decathlon, etc- Streamlined Key Account Management Processes: Instrumental in building and implementing keyaccount management processess within the function such as renewals, upsell/cross, new featurereleases, invoice collection, deactivation, etc resulting in heigtened productivity and operationalefficiency and consistency.- Efficiently Managed Cross Regional Team: Led and mentored a diverse team of 6 members acrossThailand, Vietnam, Malaysia and Indonesia ensuring proactive customer engagement, identifiedupsell opportunities, and served as the primary escalation point for customer regarding systemrelated concerns, thereby fostering strong client relationships and minimizing the risk of churn.- Remarkable Revenue Renewal in Malaysia: Achieved a 100% annual recurring revenue subscriptionrenewal rate in Malaysia by executing strategic upsell and cross-selling initiatives.

Malaysia

- Manage SME/MNCs.- Manage projects within client relationship, working towards client goals while meeting company goals.- Identify opportunity to grow business with existing clients.- Overseeing customer account management, including negotiating contracts and agreement to maximize profit.- Assist with challenging client request or issue escalations as needed.- Develop and maintain long-term relationships with accounts.- Ensure product request is delivered in a timely manner.- Serve as a PIC between client and Anchanto for all communications.- Collaborate with Sales team to identify and grow opportunities.- Generate sales among client accounts, upselling, cross selling, etc.- Service multiple clients concurrently, often meeting deadlines.

Malaysia

- Managed, coordinate and motivate company sales and marketing functions to achieve required sales targets.- Help implement processes, procedures (SOPs), and tools to maximize the productivity and performance of the sales and marketing functions and to facilitate integration with other departments such as Finance, Development, etc- Regularly conduct market research to develop an understanding of the competition, opportunities and customers. - Help to plan, develop and execute sales and marketing strategies.- Supervise the planning and development of company marketing and communications materials.- Help to establish and maintain appropriate budgets for sales and marketing campaigns and initiative such as Fashion shows/collaborations, etc.- Procure and manage external marketing agencies as required

Melbourne, Australia

- Conducted inbound and outbound communications with customers in order to verify and assess customer applications within the required time frame.- Collaborated with peers both within the business unit and across onshore and offshore to ensure that function delivers high quality work with minimal risk/loss to the business.- Resolving errors at point of detection so customers' files move forward at all times.- Embedding Kaizen@nab in the business by leading a culture of continuous improvement and innovation.- Demonstrated professional and ethical behaviour by ensuring compliance with external legislation, bank standards and internal operation policies and procedures.- Carried out administrative duties to ensure effective operation of the unit, such of filling, maintenance of records, mail, basic maintenance of system and equipment, etc.

Melbourne, Australia

- Delegate team members to ensure service runs at its most effective and efficient manner.- Conduct stock-take and basic reconciliation of daily sales.

Bachelor Of Business (Management), Business Administration And Management, General

Education record