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Known for providing insightful senior leadership and innovative global technology solutions. An outcome-driven change-agent skilled at analyzing stakeholder needs and translating them into results for over 20 years. A big picture thinker and detailed tactician dedicated to leveraging technology to find new ways to solve old problems. Contributes a keen ability to distill business objectives into actionable plans and technical roadmaps with clear, concise direction. Passionate about enriching organizational performance by cultivating global synergies and creating efficacy.Career Highlights:● Orchestrated implementation of Oracle E-Business Suite across Australia, US and Europe● Essential contributor to design and management of US site through centralization of IT into Asia Pacific, which enabled an increase to IT headcount by 75 over the last 3 years● Skillfully implemented DocuSign to decrease non-billable time for clinical partners; increased clinic customer satisfaction while minimizing risk of HIPAA violations and up to $1.5M in fines● Championed implementation of Salesforce Sales and Service Cloud for the US on a single global instance● Implemented Genesys PureConnect, providing a new contact center solution with workforce optimization for a 200-seat call center integrated into Salesforce.com● Seamlessly collaborated to open new offices in Bogota, Columbia and Mexico City, Mexico; launched 1st hearing clinic● Launched Showpad sales enablement pilot to 20 salespeople; included quality management system integration to reduce the risk of non-compliance in displaying false claims of a medical productProfessional Skill Set:● Direct Report | Matrixed Leadership● Project Management● Strategic Planning● Business Technology● Technical Architecture● Complex Medical Devices● Global Implementation | Upgrades● Application Integration Design● Financial Planning● Customer Experience● Business Alignment● Process Architecture
Self-Employed
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Self-EmployedDenver, Co, Us
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Entrepreneur, Investor & Stay At Home FatherSelf-Employed Mar 2020 - Feb 2021Supporting my children during the pandemic to continue to grow and learn through travel, adventure and online school.Exploring and investing in various opportunities.
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Taking A BreakRejuvinate Jun 2019 - Mar 2020
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It Business PartnerCochlear Sep 2016 - Jun 2019North Ryde, Nsw, AuKey Accountabilities:● Responsible for providing senior leadership to 2 direct reports and 16 matrixed IT personnel● Relied upon as strategic interface between the business and IT for business technology development, project portfolio management, solution discovery, service management, risk management and relationship management● Contributes strategic consulting as influential liaison, ensuring delivery of key business outcomes and alignment of goals between business and IT capable of supporting 500 internal and 150,000 external stakeholders● Seamlessly collaborates with business units in the development of technology business plans, budgets and justifications while working with the CIO to consolidate overall business technology planKey Accomplishments:● Essential contributor to design and management of US site through centralization of IT into Asia Pacific, which enabled an increase to IT headcount by 75 over the last 3 years● Skillfully implemented DocuSign to decrease non-billable time for clinical partners; increased clinic customer satisfaction by creating efficient workflow while minimizing the risk of HIPAA violations and up to $1.5M in fines● Seamlessly collaborated to open new offices in Bogota, Colombia and Mexico City, Mexico; launched 1st hearing clinic, which has scaled to 5 across the globe● Launched Showpad sales enablement pilot to 20 salespeople; included quality management system integration to reduce the risk of non-compliance in displaying false claims of a medical product● Proficiently implemented Genesys PureConnect, providing a new contact center solution with workforce optimization for a 200-seat call center integrated into Salesforce.com -
Director Of Information TechnologyCochlear Oct 2011 - Sep 2016North Ryde, Nsw, AuKey Accountabilities:● Responsible for developing high level design roadmap for global systems architecture strategy● Relied upon to investigate, initiate, and manage projects; evaluated technologies and methodologies including integration options for global Oracle E-Business Suite, Salesforce, BI and Performance Management solutions● Provided gap and cost analysis, as well as best practices and process improvement recommendations; gathered requirements, prepared business cases and selected vendors for solutions to support the strategic decisionsKey Accomplishments:● Created 1st Systems Architecture Roadmap for Cochlear; implemented Oracle’s CRM on Demand with Oracle’s Application Integration Architecture and integrated with Oracle’s E-Business Suite
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Systems Architect And Project ManagerCochlear Mar 2008 - Oct 2011North Ryde, Nsw, AuKey Accountabilities:● Responsible for developing high level design roadmap for global systems architecture strategy● Relied upon to investigate, initiate, and manage projects; evaluated technologies and methodologies including integration options for global Oracle E-Business Suite, Salesforce, BI and Performance Management solutions● Provided gap and cost analysis, as well as best practices and process improvement recommendations; gathered requirements, prepared business cases and selected vendors for solutions to support the strategic decisionsKey Accomplishments:● Created 1st Systems Architecture Roadmap for Cochlear; implemented Oracle’s CRM on Demand with Oracle’s Application Integration Architecture and integrated with Oracle’s E-Business Suite
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Erp Technical LeadCochlear Jul 2006 - Dec 2008North Ryde, Nsw, AuKey Accountabilities:● Responsible for solution design, interface design, data conversion strategy, and application system administration; led matrixed personnel and technical team members of implementation partner● Relied upon to manage environment setups, functional and technical code migration● Contributed project plan input, including details for interface and conversion deliverables; assisted interface and conversion problem and issue management; created and manage test plan for end to end Oracle solutionKey Accomplishments:● Implemented Oracle E-Business Suite across 11 countries; implemented BlueJay Flagship multi-carrier shipping system and integrated with E-Business Suite in US and UK; upgraded E-Business Suite from 11.5.8 to 11.5.10.2
Mark Dickson Skills
Mark Dickson Education Details
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Northern Arizona University-The W. A. Franke College Of BusinessMathematics
Frequently Asked Questions about Mark Dickson
What company does Mark Dickson work for?
Mark Dickson works for Self-Employed
What is Mark Dickson's role at the current company?
Mark Dickson's current role is Global Technology Leader.
What is Mark Dickson's email address?
Mark Dickson's email address is ma****@****hoo.com
What is Mark Dickson's direct phone number?
Mark Dickson's direct phone number is +141453*****
What schools did Mark Dickson attend?
Mark Dickson attended Northern Arizona University-The W. A. Franke College Of Business.
What skills is Mark Dickson known for?
Mark Dickson has skills like Integration, Business Process, Oracle E Business Suite, Business Analysis, Erp, Process Improvement, Oracle Applications, Strategy, Project Management, Strategic Planning, Cross Functional Team Leadership, Business Process Improvement.
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