Responsible for optimizing internal processes and best practices in support of technology transformation at some of the largest companies in the country. Provide advisory services to enterprise customers who are undergoing technology transformation including selection of technology tools to meet their business needs, optimization of existing technology stack while integrating new technologies, implementing best practices to ensure value of technology spend is maximized, contract negotiation, and creation of ROI cases. Particular focus on the use of AI in optimization of operational efficiency and revenue enrichment within their customer experience practice.

Create go-forward strategy and optimize operations for technology enabled solutions focused on addressing healthcare systems problems focused around access, activation, and adherence. Responsible for 850 employees in software development, PMO, operations, implementations, client services, and contact center. In a 3-year period, while having ownership of P&L, division became the most profitable division within the company while also increasing sales by 40x while also being recognized with 29 different awards highlighted by a Frost and Sullivan award, Globee Disruptor award, and two digital health awards. Individually, I was recognized by Ragan & PR News Daily as a Healthcare Communicator of the Year in 2020. Division was divested of as part of Stericycle's larger portfolio rationalization strategy.

Provide vision and direction for Analytics group tasked with the design and implementation of machine learning models that predict overpayments from health care payers. Additionally, leverage analytics to improve internal processes, identify cost saving opportunities and the creation of new product offerings. Developed machine learning models to predict third party liability events that lead to a 60% increase in identification rates. Reduced letter expenditures by 30% by eliminating non-profitable outreach attempts. Oversaw the architecture and design of data storage and management including a complete redesign of existing ETL systems that reduced on-boarding time of new data streams by 80%. Designed new workflow system that deliver key performance indicators to users and management driving deeper insights into the positioning of work within our process and highlight areas of concern along with introduction of automation of low value work so users only focus on high value "touches".

Managed 100+ diverse staff members spanning 2 lines of business, 4 divisions, and 5 countries. Plan and guide all aspects of solution delivery for infrastructure and software within organization producing $150 million in annual recurring revenue.  Reduced IT expenditures by 30% within first 6 months in role through operational efficiencies, gained by implementing highly-focused and directed staff model, improving documentation, and optimizing staff training programs. Led IT Services unit to earn 8 of the 10 highest internal audit scores while maintaining second lowest ratio of IT expense to revenue.

Directed IT solutions delivery for $65 million division providing paid claim recovery services to national healthcare payers. Defined technical and business requirements for large-scale projects. Increased development productivity 20% by implementing automated code generation tools and templates. Decreased labor cost 30% by planning and leading transition to offshore staffing model.

Responsible for identifying, creating, and implementing new products to drive revenue growth within line of business. Consulted on existing business process and identified areas for improvement. Specialized in new product development with one product winning product innovation of the year award at group level. Created 3 new products increasing annual revenue by 10%.

Planned and directed operations for $15 million division, continuously identifying opportunities to reduce cost and increase profitability. Boosted revenue 50% within 3 months in position.

Responsible all aspects of software development lifecycle. Gathered business requirements, translated business requirements to technical requirements, completed unit, functional and integration testing utilizing automated testing tools. Produced annual savings of $250,000 by designing and developing several automation applications.

Created and implemented training program for all internal employees on Coordination of Benefits. Designed and created system, business process, and training for Medicare Premium Repricing.

Reserached and investiged medical claims for third party liability (TPL). Trained new employees on TPL rules and regulations.