Michelle Dickson, Ed.D (C) Email & Phone Number

Addison, Tx, Us

Austin, Texas, Us

The Employee Experience Board is a confidential vendor-free membership organization for people leading employee experience at the world's largest companies.

Boston, Ma, Us

I drive global and domestic operations to research, prospect, develop, and capture complex employee experience opportunities aligned with People, Purpose, and Brand business strategies, supporting long-term DEI and cultural goals across a Fortune 100 organization. By influencing C-suite leaders and teams, I secure buy-in and consensus on global employee experience initiatives, providing expertise on talent strategies, direction, analysis, and tactical execution.Key achievements include leading a multi-year initiative addressing compensation, talent lifecycle management, high-performing culture, and learning strategies for 36,000 global employees, resulting in a 4-point combined ratio expense reduction by Q1 2024. I directed the design and implementation of a multi-year enterprise DEI action plan, achieving a 25% improvement in the first year through expert analysis and stakeholder engagement strategies. I coordinate and facilitate an executive leadership think tank that provides business insights into enterprise priorities. Additionally, I established a community of over 1,000 employees to engage in critical culture-building strategies, supporting DEI leaders' goals of involving 8,000 managers and designing high-performing culture tenets, people leader commitments, and performance rating scales.Furthermore, I facilitated enterprise-wide collaboration to enhance employee experiences through 250 focus groups with 1,500 employees, a 6-week co-discovery event with 100+ global leaders, and comprehensive strategic action planning across corporate functions. I also designed, validated, and implemented a global framework identifying key employee priorities, currently used for a monthly listening strategy with a 67% response rate, integrating employee experience into strategic decision-making processes.

Boston, Ma, Us

I serve as a community advocate to help Liberty and the Veteran/Military community better understand each other. My advocacy helps improve the products and services LM is able to prove to Veteran and Military communities, improves the organization's relationship across these communities, improves recruitment, and positively impacts internal policies and awareness of the veteran | military community.

Boston, Ma, Us

As the Director of Training, I crafted and executed strategies to enhance employee and customer experiences, consistently surpassing business objectives. Collaborating with executive teams across various functions, I championed DEI initiatives and drove cultural and organizational transformation. I directed a team of 12 professionals to deliver comprehensive and innovative talent and learning solutions.Key achievements include redesigning and launching multiple cross-functional, multi-level learning programs using diverse modalities (in-person and digital), positively impacting over 2,000 staff and vendor operations annually. I developed and integrated corporate identity, values, DEI principles, and key corporate groups into the "Learning Journey for Claims Excellence," implementing over 24 learning enrichments across tenure, resulting in a 20%+ decrease in external attrition, a 9% increase in eNPS scores, and a 5-10% improvement in SLAs year-over-year. Additionally, I led a strategic planning team focused on employee engagement analysis, continuous improvement, and action planning, achieving a year-over-year 10% increase in customer service rates and levels.

Boston, Ma, Us

As the Talent Continuous Improvement Regional Manager from March 2014 to July 2017, I advised the executive leadership team on DEI, culture, climate, and change initiatives. Leading a team of executive coaches, I facilitated creative and critical thinking, translating strategic concepts and plans into operational processes to enhance customer experience. I directed a team of four professionals to deliver diverse talent management and continuous improvement strategies.Key achievements include designing an in-depth cross-analysis integrating EOS, Hays Style & Climate Assessment, and Denison Culture Study to drive strategic insights. I spearheaded a change initiative to redefine key operational roles and optimize talent selection. Through executive coaching and strategic planning, I guided the executive team to achieve a 10% increase in retention, alignment with new business and top-line growth objectives, and an 80% reduction in lessor risk exposure. Additionally, I curated the Leadership Styles and Climate Resource Center, providing support and resources to over 600 leaders.

Boston, Ma, Us

As an Alternative Resolution Specialist at Liberty Mutual Insurance, I played a critical role in resolving complex disputes and conflicts within the organization. Leveraging my expertise in dispute resolution, conflict management, and mediation, I worked closely with various stakeholders to develop and implement effective resolution strategies. My responsibilities included analyzing conflicts, facilitating negotiations, and ensuring fair and equitable outcomes that aligned with organizational policies and goals. I provided expert guidance and support to customers, employees, and legal professionals on conflict resolution and mediation processes, ensuring compliance with organizational policies, legal requirements, and best practices. Additionally, I conducted training sessions and workshops on conflict resolution and mediation techniques, equipping managers and employees with the skills to handle disputes effectively. Throughout my tenure, I successfully resolved a significant number of complex disputes, resulting in improved customer relations and reduced legal risks. I facilitated high-stakes negotiations between customers and third parties resulting in mutually beneficial outcomes. My mediation services in high-conflict situations contributed to the benefit of our customers and the success of our organization. My work was characterized by strong analytical and problem-solving skills, excellent communication and negotiation abilities, and a deep understanding of organizational policies and legal requirements.

•Recruit Military ~ Interview for Liberty Mutual | Valor - July 2022•Semaine Du Management ~ Paris, France - 2018: Language and Leadership Identity•Interdisciplinary Perspectives on Leadership Symposium~ Crete, Greece - 2018: Conceptual Model: Using Language to Inform Leadership Identity•Southern California Mediation Association (SCMA) Annual Conference, Advanced Track Workshop - Pepperdine University~ Malibu, CA - 2015: "Are You an Interrogator, Mediator, or Coach?"•Conflict Resolution Network - Southern Methodist University ~ Dallas, TX - 2015: "Conflict Management: Mediator, Coach...Interrogator?"•Annual Biometrics and Forensics International Conference ~ San Diego, CA - 2009: Training Needs for the Future

As Vice-Principal and Student Management Coordinator at ISR - International School on the Rhine, a K-12 school of 560 students and a 100-member faculty, I oversaw the academic and behavioral progress of students, ensuring a supportive and effective learning environment. Collaborating closely with faculty, students, and parents, I implemented school policies and procedures, coordinated student activities, and managed disciplinary actions. Additionally, I provided workplace dispute resolution and developed classroom management and academic goals for faculty and staff, fostering a positive school culture, promoting student engagement, and supporting the overall educational mission of the institution.My key achievements included successfully implementing a comprehensive student management system that resulted in improved student behavior and academic performance. I developed and coordinated numerous extracurricular programs and events, enhancing student engagement and school spirit. By fostering a collaborative and positive school culture, I led to increased satisfaction among students, parents, and faculty. I introduced innovative strategies for managing student discipline, reducing incidents of misconduct, and promoting a respectful learning environment. Additionally, I supported the professional growth of faculty through targeted training and mentorship, contributing to improved teaching practices.

Montreal, Quebec, Ca

As a Capabilities Program Manager, I conducted an enterprise-wide systematic assessment of biometric and forensics mission capabilities. This involved identifying gaps, proposing solutions, and recommending strategic approaches to enhance mission effectiveness. I coordinated and led large-scale, inter-agency, Joint Force focus groups to pinpoint instruction and training gaps, ensuring comprehensive coverage and addressing critical needs.In my role, I developed Functional Needs Analysis and Functional Solutions Analysis to support the department’s objectives. I was a presenter of two learning tracks at the annual International Biometrics and Forensics Summit in 2009, sharing insights and advancements in the field. Additionally, I authored a Federal White Paper on Training Needs in 2010, providing a detailed analysis and recommendations for improving training programs. I also led the DoD Joint Universal Task List Working Group, which resulted in the creation of multiple new enterprise-wide mission tasks. These contributions significantly enhanced the Department of Defense's capabilities in biometrics and forensics, ensuring better preparedness and operational effectiveness.

Doctor Of Education (Ed.D.), Human And Organizational Learning - Executive Leadership Development

Master Of Arts (M.A.), Dispute Resolution - Organizational Development/Change Specialization

Master Of Arts (M.A.), Applied Linguistics

Bachelor Of Arts (B.A.), English Language And Literature/Letters