Steven Dick Email & Phone Number

Glasgow, Gb

Mclean, Va, Us

Hotel openings/conversion including IT budget / management / installation / specification.

Mclean, Va, Us

For the first 12 months of this role was Lead for the commissioning of new Hotel Property Management System (PMS) throughout the UK and Ireland (HUKI) involving replacement of servers, network infrastructure and workstations throughout the estate.I was involved in the initial testing and fault diagnosis of various aspects of the system whilst actively pushing the technology forward to the hotels as a test, prior to release to the rest of the world estate in Hilton.Since the completion of this I have been responsible for implementing various hardware/software fixes throughout the estate through remote support / on-site visits where necessary.More recently have pushed Citrix technology to 2/3rd of the HUKI estate in a very aggressive time frame involving a central server configuration team in Glasgow and then subsequent site visits to deploy each server in its final destination. This technology has seen a dramatic reduction in staffing and hardware costs and allows Hilton to centralize certain functions of their departments.The most recent project I have been involved in is to deploy a single Active Directory solution across the HUKI estate. This has been a very demanding process on time with the entire team due to the volume of administration involved with 26,000 active accounts to be created / modified, verified and distributed. My main involvement was to develop a tool (VBA) to collate and analyse from various existing systems within Hilton the necessary information empowering local IT teams with the necessary data to track the status of each hotels accounts. This has now been identified as essential for the process as it is pushed out to the world estate of hotels.Within the past 9 months of working for Hilton I have been assigned various project management roles involving budget control, vendor/contractor liaison and ensuring end to end completion of the work required. This has been a good challenge in a new area of the business and project lifecycle

Mclean, Va, Us

Remote support and management of networks, servers and workstations located throughout the Hilton international estate.Implementation of new processes to reduce time spent processing system maintenance tasks through use of VBS etc.Support for rollout of new Windows XP OS to hotels including diagnosis of initial issues with image and configuration.Improve network team knowledge and performance through education and demonstration of new/different techniques for supporting the new OS and environment.Trained on GroupWise support both client and server technologyManagement of new workstation image for support desk incorporating all current systems supported by the department.Reason for leaving - Promotion

Recently I have been involved with system configuration in a Windows environment including most of the new operating systems - 2000, XP, 2003. In addition to this installation and configuration of Exchange Server, SQL server, ISA server as part of SBS 2003.I have been involved in design and installation of networks using WI-FI, CAT5e and ADSL (Internet VPN).Remote support for clients using Terminal Services and other such applications.

Rotterdam, Zuid-Holland, Nl

With the move to this position in the company I became responsible for the whole of technical for the capture product in Cendris. This involved primarily the management of staff to effect the production of quality processes for client work and also the specification and client facing requirements for new project setup and definition.The main objective within this role is to complete the roll out of new image based capture solution for the group through all sites in the UK / Ireland / Mauritius. In addition to this supply our new European customers with semi / automated systems to capture their incoming data. Even though this role was primarily managerial it did however involve a level of hands-on work allowing me to ensure technology and support practices were not lost.Major achievements in this role to date include reduction of manual processing within these sites by an average of 20%. Development of integrated MIS and Accounts information for the whole capture process. Improvement of development time for processes by an average of 40% by creation of modularized packages.Reason for leaving - Redundancy

Rotterdam, Zuid-Holland, Nl

Daily duties include support of the existing network infrastructure and off shore site in Mauritius where the total nodes covered is 430. I am also heavily involved in the development of the site configuration and the performance of existing technologies as well as the administration and security of 8 NT servers and 2 Novell NetWare 3.12 legacy servers.My main objective whilst being in this role has been to improve the performance of staff within the office by using existing technology such as Microsoft Access within the administration and accounts departments, for reporting and tracking work through the site. Various database systems have been developed to increase site productivity and manageability by providing quick access to facts and figures normally captured by the system and manually calculated and reported upon.Major achievements include: - installation and maintenance of Microsoft Exchange Server, Network Associates Gauntlet Firewall 1, migration to new Vendor software base, Year 2000 plan and execution, design, programming and project management of web site for client data and reports delivery via the internet. International site infrastructure upgrades & Firewall installation (2 NAI Gauntlet FW1), Design and implementation of 2 large scale imaging and data-capture systems (NT Based with SQL back and front end database systems.Reason for leaving - Promotion

Rotterdam, Zuid-Holland, Nl

Daily duties initially included the maintenance of the 10BaseT network with 100 terminals and two Novell NetWare 3.12 servers.This was rapidly increased with the installation of new NetWare servers (two additional) and NT servers (seven in total) connected to the new company WAN with CISCO routers. The site network now increased 100% with total WAN node count exceeding 2000.Client project based work now included Microsoft Access database management and SQL server management during contract periods.Achievements during this role included installation and configuration of NT / SQL based image retrieval system using Optika and increased overall network performance by evaluation and diagnosis of network infrastructure failures. Another project was the installation and configuration of a document imaging solution for a major client where we created around 60,000 images per day for return to their Philippines office on DVD-RAM.Reason for leaving - Promotion

Rotterdam, Zuid-Holland, Nl

Daily duties included; scanning and transmission of documents to large off shore site for image data entry project for various clients, reporting progress to management and tracking workflow through the system and administering small Novell NetWare server for 15 Users within department (back-ups, user management and fault reporting).Job involved use of Fujitsu M3099a scanners with KF9275 image enhancement cards.Communications links used were PSTN, ISDN and Kilostream link (64K).Spent nine months as Scanning Manager for the site, which involved the daily monitoring of six staff production levels and also involved more client interaction.Reason for leaving - Promotion

Hnd, Computing

Standard Grades, Computing, Maths, English, Chemistry, Physics, French