Dick Veenhuizen Email & Phone Number

Nieuwegein, Utrecht, Nederland

Houten, Netherlands

Assisting Companies with the implementation of our flexible and scalable e-Commerce SaaS solution. One of the projects I have done is the Charlie Temple Webshop (www.charlietemple.com) . Compared to the old website, the new website has significantly improved the speed and stability of the Webshop

Utrecht Area, Netherlands

Improving service towards our customers. Build a team of motivated employees with a fanatical eye for details. Reduce cost while improving quality of service and productivity. Leading projects to further increase market share. Supporting colleagues, analyze company data, search for opportunities to optimize our company. Be innovative !!Implementation of a Web based ticketing system (OTRS) for our customer service department. Management info and KPI setup for the customer service department.

Taking care of the Customer Service (backoffice) department for Lyreco in the BeNeLux. This department consists of 4 sites, some 85 people in two countries. Making sure we give our customers the best of service you can get in the office supplies industry. During 2008 all "Ahrend" systems were replaced by SAP/R3. In that project I was in the lead for the Data conversion for Catalog, Stock, Customers, Products, Prices. I also organized training sessions for the Customer service employees in order to prepare them to work with SAP.

Responsible for the IT environment, IT department, IT strategy and the IT budget
• Member of the European Management team
• Leading an international IT department
• Corporate ERP implementation for 5 Ahrend companies in Holland, Germany, Belgium
• Setting up a “Greenfield” operation in France + ERP• Implementation of WMS systems in 5 Ahrend warehouses• Setting up a corporate stock management model• Implementation of supply chain improvement• Implementation of a corporate e-Commerce solution for an Internet shop and for EDI/XML communication. Now responsible for more than 60% (Euro120mln) of the annual turnover (Euro 200mln)• Implementation of a corporate Datawarehouse, BI tool (ShowCase)• Implementation of several “Best of Breed” solutions interfacing with the central ERP core• Reorganisation of the IT department from a de-central to a centrally organised team• Maintain supplier relations and negotiate IT related contracts, SLA’s (partially ITIL based)

Oct 1998 – May 1999: Senior Consultant KærtSoftware (now called ECI2)Participating in the development, and responsible for the first implementations, of what is now called: EasyOrder (Internet Shop)• During this period I was also stationed at Ahrend in order to lead the Warehouse project for the distribution centre in the Netherlands• After a couple of months Ahrend approached me to come back and to take care of the IT organisation on a European level. I decided than to return to Ahrend and to finish the job I had left behind at Ahrend

1995 – Sept 1998: Head of the IT department Ahrend Office Products NederlandResponsible for the local IT department in the Netherlands.• ERP implementation in Kirchheim (Germany), which was the first of a series of 6 ERP implementations within Ahrend Office Products1992 – 1994: System designer/Projectleader Ahrend Office Products NederlandResponsible for the local IT department in the Netherlands.• Taking care of daily operations• Selecting a standard ERP package for Ahrend Office ProductsAug 1989 – 1991: Programmer/System Analyst Ahrend Office Products NederlandResponsible for programming RPG programs analysing and designing them

At this time AS/400 was still called: S/381988: JSP Expert/38• Jackson Structured Programming principles1986: S/38 full course:Complete scope of S/38 training was given by IBM:• S/38 Fundamentals• S/38 Database DB2• S/38 Application Programming• S/38 RPGIV and Structured programming• S/38 Implementation topics

Management Development

Management Development Training Ahrend: • A one year training for 16 promising Ahrend employees that covered the following areas.

Education record

Education record